Difference between revisions of "Call log explanation"
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Revision as of 09:13, 28 December 2021
Call Log
The call log is a data file that contains information about all actions and activities that were involved in the specific call. The call log can be accessed from the Last Calls page by clicking on the icon near the call and pressing Retrieve Log File on the Call-Info page.
Below you can find a call log example and some often cases explained.
Call Log Example
2021-12-28 08:02:05 NOTICE Date: 2021-12-28, time: 08:02:05, weekday: WD 2021-12-28 08:02:05 NOTICE CallerID from PAI will be used instead of original CallerID 2021-12-28 08:02:05 NOTICE Resending Privacy header from caller to callee: none 2021-12-28 08:02:05 NOTICE CLID: +302222222222, Src: +302222222222, Dst: 9991302333333333, Acc/dev_id: 96, CallerID: +302222222222, uniqueid: 1640678525.5042553, linkedid: 1640678525.5042553, LegA Channel Type: SIP 2021-12-28 08:02:05 NOTICE Call comes from SIP Proxy with x-MOR-Original-IP: 222.222.222.222, port: 5060 2021-12-28 08:02:05 NOTICE SourceIP: 111.111.111.111 2021-12-28 08:02:05 NOTICE Accountcode retrieved by x-MOR-Original-IP: 96 2021-12-28 08:02:05 NOTICE User's data retrieved: id: 28, lcr_id: 149, balance: -1812.712461, frozen_balance: 0.000000, credit: 5500.000000, blocked: 0, lcr_order: price, tariff_id: 100, postpaid: 1, day type: WD, exchange rate: 1.000000, ani: 0, tell balance: 0, time: 0, when left: 60s, every: 60s, user currency: EUR, def.curr: EUR, tariff type: user_wholesale, allow loss calls: 0, cid from dids: 0, cid from did: , record: 0, owner: 0, sipchaninfo: 0, allow duplicate calls: 0, user call limit: 500, device call limit: 0, device active calls: 52, user active calls: 189, is_trunk: 1, vat_percent: 0.000000, originator_ip: 222.222.222.222, canreinvite: 0, user_allow_recordings: 0, record_forced: 0, recording_forced_enabled: 0, fake_ring: 0, warning balance(wb) active: 1, wb value: 0.000 (call specific: 0.000), wb call: 0 (call specific: 0), wb file id: 123, grace time: 0, lang: en, lcr_first_prov_perc: 0.000000, change_failed_code_to: 0, device_max_timeout: 0, forward_did: , user tell currency: EUR, failover_provider_id: 0, no_failover: 0, anti_resale_auto_answer: 0, device_time_limit_per_day: 0 (used: 0), device_time_limit_per_day_datetime: , control_callerid_by_cids: 0, qf_tell balance/time: 0/0, callerid advanced control: 0, block callerid: 0, tell_rate: 0, callerid_number_pool: 0 (type: random), time_zone: Athens, time_zone_offset: 7200, user's date: 2021-12-28 10:02:05 WD, copy_name_to_number: 0, custom_sip_header: , pbx_pool_id: 1, static DST blacklist/whitelist: blacklist (list id: 6), tariff_currency: EUR, static SRC blacklist/whitelist: blacklist (list id: 5), daily credit limit: 0.000000 (used: 0.000000), daily_credit_limit_datetime: , minimal_rate_margin_percent: 0.000, custom_dst_header: , quality_routing_id: -1, pdd_limit: 0, localize_pai: 1, max_call_rate: 0.000, emergency_callerid: (pool_id: 0), callerid: , disable_pass_privacy: 0, change_device_pass_pai: 0, monthly time limit: 0 (used: 0), playback_to_called_party: 0, device b 2021-12-28 08:02:05 NOTICE Localized CallerID: 302222222222 (cut: +, add: , new_did: , new_tariff_id: 0, new_lcr_id: 0, location_id: 1, change_callerid_name: 0) 2021-12-28 08:02:05 NOTICE Destination and source localization (combined) info: dst_cut: 9991302, dst_add: 302, src_cut: 302, src_add: 302, new_did: , new_device_id: 0, new_tariff_id: 100, new_lcr_id: 106, change callerid name: 0, location id: 81 2021-12-28 08:02:05 NOTICE Localized destination: 302333333333 2021-12-28 08:02:05 NOTICE Localized callerid: 302222222222 2021-12-28 08:02:05 NOTICE Rereading user/device data based on tariff id: 100 and lcr id: 106 2021-12-28 08:02:05 NOTICE New data retrieved: lcr order: price, user currrency: EUR, exchange rate: 1.000000, tariff type: user_wholesale, failover provider id: 0, no_failover: 0, minimal rate margin percent: 0.000000 2021-12-28 08:02:05 NOTICE Checking static blacklist for source +302222222222 2021-12-28 08:02:05 NOTICE Checking static blacklist for destination 302333333333 2021-12-28 08:02:05 NOTICE User wholesale rate: 0.003100, prefix: 302, incr.: 1, min_time: 0, conn_fee: 0.000000, ghost_min_perc_rate: 0.000000%, effective_from: 2020-05-07 07:46:00, blocked: 0 2021-12-28 08:02:05 NOTICE New LCR data retrieved by prefix: 302, lcr id: 208, order: price, first provider's percent limit: 0.0000 2021-12-28 08:02:05 NOTICE LCR (id: 208) table: 2021-12-28 08:02:05 NOTICE Provider name: PROVIDER-X, id: 55, ip: 555.555.555.555, tech: SIP, prefix: 302, tariff_id: 104, rate: 0.002150, increment: 1, min_time: 0, conn_fee: 0.000000, exchange rate: 1.000000, cut: , add: +, change tariff: 0, timeout: 60, interpret as failed: no answer: 0, busy: 0, priority: 9, call limit: 1000, active calls: 46, latency: 0.000000, grace_time: 0, percent: 0, fake_ring: 0, use pai: 1, 302 support: 0, common use: 0, owner_id: 0, time_limit_per_day: 0 (used: 0), time_limit_per_day_datetime: , max_timeout: 0, user_id: -1, periodic_check: 0, alive: 1, callerid_number_pool: 0 (type: random), effective_from: 2021-06-30 21:00:00, custom_sip_header: X-Routing-Prefs:provider=forthnet;only_valid_cli=1;allowed_src=eea;allowed_dests=2653, inherit_codec: 0, ipaddr: , execute_agi_script: 0, device_id: 107, localize_pai: 1, privacy_fomain: anonymous.invalid, privacy_callerid: Anonymous, playback_before_dial: 0 (), static_source_list: blacklist, static_source_list_id: 0, src_cut: , src_add: +, src_change_tariff: 0, enable_mnp_tags: 0, disable_pass_privacy: 0, static_destination_list: blacklist, static_destination_list_id: 0, change_device_pass_pai: 0, time_limit_per_month: 0 (used: 0), usereqphone: 0 2021-12-28 08:02:05 NOTICE Provider name: PROVIDER-Y, id: 54, ip: 444.444.444.444, tech: SIP, prefix: 302, tariff_id: 104, rate: 0.002150, increment: 1, min_time: 0, conn_fee: 0.000000, exchange rate: 1.000000, cut: , add: +, change tariff: 0, timeout: 60, interpret as failed: no answer: 0, busy: 0, priority: 8, call limit: 1000, active calls: 87, latency: 0.000000, grace_time: 0, percent: 0, fake_ring: 0, use pai: 1, 302 support: 0, common use: 0, owner_id: 0, time_limit_per_day: 0 (used: 0), time_limit_per_day_datetime: , max_timeout: 0, user_id: -1, periodic_check: 0, alive: 1, callerid_number_pool: 0 (type: random), effective_from: 2021-06-30 21:00:00, custom_sip_header: X-Routing-Prefs:provider=forthnet;only_valid_cli=1;allowed_src=eea;allowed_dests=2653, inherit_codec: 0, ipaddr: , execute_agi_script: 0, device_id: 106, localize_pai: 1, privacy_fomain: anonymous.invalid, privacy_callerid: Anonymous, playback_before_dial: 0 (), static_source_list: blacklist, static_source_list_id: 0, src_cut: , src_add: +, src_change_tariff: 0, enable_mnp_tags: 0, disable_pass_privacy: 0, static_destination_list: blacklist, static_destination_list_id: 0, change_device_pass_pai: 0, time_limit_per_month: 0 (used: 0), usereqphone: 0 2021-12-28 08:02:05 NOTICE Retrieved 2 route(s) 2021-12-28 08:02:05 NOTICE User's total call price for all current calls: 0.000000, balance after adjustment: -1812.712461 2021-12-28 08:02:05 NOTICE Initial timeout: 71366856 2021-12-28 08:02:05 NOTICE Timeout after global timeout (7200) adjustment: 7200 2021-12-28 08:02:05 NOTICE Timeout: 7197, real timeout: 71366856 2021-12-28 08:02:05 NOTICE Checking global blacklist for source number +302222222222 2021-12-28 08:02:05 NOTICE Checking static blacklist for destination 302333333333 2021-12-28 08:02:05 NOTICE SRC record: 0, record_forced: 0, rec_forced_enabled: 0, DST record: 0, record_forced: 0, rec_forced_enabled: 0 2021-12-28 08:02:05 NOTICE User's (id: 28) balance: -1812.712461, credit: 5500.000000, daily balance limit: 0.000000 (used: 0.000000) 2021-12-28 08:02:05 NOTICE Checking static blacklist for destination 302333333333 2021-12-28 08:02:05 NOTICE Provider id: 55 has a blacklist enabled. CallerID: 302222222222, PAI: +302222222222, RPID: . Number Pool id: 0 2021-12-28 08:02:05 NOTICE Do routing: 0, route_device_name: 2021-12-28 08:02:05 NOTICE CallerID after Provider Rules applied: +302222222222 (cut: , add: +, change callerid name: 1, change tariff id: 0, set pai: 0) 2021-12-28 08:02:05 NOTICE Destination after Provider Rules applied: +302333333333 (cut: , add: +, change tariff: 0, set pai: 0, suffix: ) 2021-12-28 08:02:05 NOTICE Setting P-Asserted-Identity: <sip:+302222222222@111.111.111.111:5060> 2021-12-28 08:02:05 NOTICE Setting X-Routing-Prefs:provider=forthnet;only_valid_cli=1;allowed_src=eea;allowed_dests=2653 2021-12-28 08:02:05 NOTICE Provider PROVIDER-X, ip: 555.555.555.555, id: 55 2021-12-28 08:02:05 NOTICE Dial string (Local to Outside): 'SIP/+302333333333@ipauthDgds4FDd,60,L(7197000:60000:60000)iIgM(mor_answer,1640678525.5042553)' 2021-12-28 08:02:05 NOTICE Real Duration: 0.274000, Real Billsec: 0.000000, Duration: 1, Billsec: 0 2021-12-28 08:02:05 NOTICE Res after dialing '0', hangup cause: FAILED 2021-12-28 08:02:05 WARNING WARNING: Provider failed. Hangupcause: FAILED, code: 21, mor hangupcause: 21, hangupcause to DB: 21 2021-12-28 08:02:05 NOTICE Checking static blacklist for destination 302333333333 2021-12-28 08:02:05 NOTICE Provider id: 54 has a blacklist enabled. CallerID: 302222222222, PAI: +302222222222, RPID: . Number Pool id: 0 2021-12-28 08:02:05 NOTICE Do routing: 0, route_device_name: 2021-12-28 08:02:05 NOTICE CallerID after Provider Rules applied: +302222222222 (cut: , add: +, change callerid name: 1, change tariff id: 0, set pai: 0) 2021-12-28 08:02:05 NOTICE Destination after Provider Rules applied: +302333333333 (cut: , add: +, change tariff: 0, set pai: 0, suffix: ) 2021-12-28 08:02:05 NOTICE Setting P-Asserted-Identity: <sip:+302222222222@111.111.111.111:5060> 2021-12-28 08:02:05 NOTICE Setting X-Routing-Prefs:provider=forthnet;only_valid_cli=1;allowed_src=eea;allowed_dests=2653 2021-12-28 08:02:05 NOTICE Provider PROVIDER-Y, ip: 444.444.444.444, id: 54 2021-12-28 08:02:05 NOTICE Dial string (Local to Outside): 'SIP/+302333333333@ipauthFg4Dsfds,60,L(7197000:60000:60000)iIgM(mor_answer,1640678525.5042553)' 2021-12-28 08:02:06 NOTICE Real Duration: 0.458000, Real Billsec: 0.000000, Duration: 1, Billsec: 0 2021-12-28 08:02:06 NOTICE Res after dialing '0', hangup cause: FAILED 2021-12-28 08:02:06 WARNING WARNING: Provider failed. Hangupcause: FAILED, code: 21, mor hangupcause: 21, hangupcause to DB: 21 2021-12-28 08:02:06 NOTICE Seconds to bill: 0 2021-12-28 08:02:06 NOTICE DID billsec: 0, duration: 1 2021-12-28 08:02:06 NOTICE LegA: FAILED, LegB: FAILED 2021-12-28 08:02:06 NOTICE Prices after convert to default currency: prov_rate: 0.002150, prov_price: 0.000000, user_rate: 0.003100, user_price: 0.000000 2021-12-28 08:02:06 NOTICE PDD: 0.000000 2021-12-28 08:02:06 NOTICE Reseller's balance will be deducted by: 0.000000, and frozen balance by: 0.000000. 2021-12-28 08:02:06 NOTICE Partner's balance will be deducted by: 0.000000, and frozen balance by: 0.000000. 2021-12-28 08:02:06 NOTICE User's balance will be deducted by: 0.000000, and frozen balance by: 0.000000. 2021-12-28 08:02:06 NOTICE User's (id: 28) balance: -1812.717051, credit: 5500.000000, daily balance limit: 0.000000 (used: 0.000000) 2021-12-28 08:02:06 NOTICE Hangupcause: FAILED, chan->hangupcause: 21, mor hangupcause: 21, hangupcause to DB: 21, [111.111.111.111] 2021-12-28 08:02:06 NOTICE Application mor started and ended succesfully, with end code: 0, terminated by: terminator
Case examples
Wrong Provider is Used
Sometimes provider is changed in Localization rules and it is difficult to find out where exactly it was changed. This information can be found in call log part:
2021-12-28 08:02:05 NOTICE Destination and source localization (combined) info: dst_cut: 9991302, dst_add: 302, src_cut: 302, src_add: 302, new_did: , new_device_id: 0, new_tariff_id: 100, new_lcr_id: 106, change callerid name: 0, location id: 81
In example it is shown that LCR is changed to ID 106 in localization rules. New LCR usually contains other providers.
Wrong Number Format is Used
Information about number format changes can be also found in the same log line as in example above:
2021-12-28 08:02:05 NOTICE Destination and source localization (combined) info: dst_cut: 9991302, dst_add: 302, src_cut: 302, src_add: 302, new_did: , new_device_id: 0, new_tariff_id: 100, new_lcr_id: 106, change callerid name: 0, location id: 81
Call Failed
Call can be failed because various reasons. One of the often reason is Provider Failure. This information can be found in Call Info page and also in a log:
2021-12-28 08:02:05 WARNING WARNING: Provider failed. Hangupcause: FAILED, code: 21, mor hangupcause: 21, hangupcause to DB: 21
In this case you should contact the provider to know the reason of failure.