Difference between revisions of "Client not receiving incoming calls"
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2. Open Call Info for the problematic call | 2. Open Call Info for the problematic call | ||
Please check the hangup cause. It has code 20, which means that the device is unavailable (not registered). | |||
Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent) | |||
3. Retrieve PCAP | 3. Retrieve PCAP | ||
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<br><br> | <br><br> | ||
==See also== | ==See also== | ||
* [[Cause No. 20 - subscriber absent]] | |||
* [[I have a problem with Registration]] | * [[I have a problem with Registration]] | ||
Revision as of 12:07, 19 October 2021
Steps to troubleshoot:
1. Check if the device is registered to the system, fix if no
2. Open Call Info for the problematic call
Please check the hangup cause. It has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
3. Retrieve PCAP
4. Check if INVITE was sent to the correct IP:PORT
