Click2Call Specification

IMPORTANT - this add-on is no longer supported!

Clic2Call module is dedicated to marketing companies which want to sell banners for click2call service.

Concepts

• Client - interested person who enters his number in the banner
• Device - Operator - person (worker in company) who answers calls
• Campaign - virtual entity which describes one marketing campaign with several properties such as who have to answer the call, etc
  • More details
• User - Company - one separate organization which can have many Campaigns

System setup

• Create User/Device (Company/Operator)

Create some Virtual device for the Company and forward it to your phone which should be used to serve the calls.

NOTE: you can use SIP/IAX2/etc devices if you want to use VoIP phone to serve calls.

• Allow this User to have Click2Call (C2C) Campaigns:

Go to SETTINGS - Addons - Click2Call and select user which should be allowed to have C2C Campaigns. Subscribe this user and he will be able to manage his C2C Campaigns in his login window.

• Create Campaign
  • Configure Comments for campaign

Click2Call initiation

• On webpage user sees banner where he enters his phone number.
  • By this action he agrees that he will receive call from company which is advertising in this banner.
• Banner send HTTP POST request to MOR server.
  • c2c_callback - Initiates Click2Call specific callback

Call destination control

• Destinations which can be dialed have rates in tariff which is assigned to users/companies.
• Destinations without rates will not be dialed.
  • API will return error code that this destination is not supported.

Example: user enters number starting with 900…
We do not have rate for such call in our tariff so call will not be placed.

Call

• System dials user first by default (if not set otherwise).
  • It is possible to choose where to call first: user or company.
• When user pickups the phone:
  • System plays some prerecorded message to user (asking to wait, thanking for the calls, etc)
  • System dials to compamy
• When company pickups - calls are bridged between user and company.

Failed call handling

• If call can't be placed to user:
  • It can be redialed X times doing Y length pauses between redials
• If call can't be placed to user X times call is visible in companie's GUI as FAILED call
  • Company can press on this call and callback will be initiated
    • First company will be dialed
    • When company answers - user will be dialed
    • When (IF) user answers - calls will be bridged

Statistics

• Each company is able to see initiated calls with their status: COMPLETED/FAILED CALLING TO USER/FAILED CALLING TO COMPANY
• Each call can have comment
  • Comment can have separate fields which can be set differently for each comment type
  • Call lists with comments can be exported to CSV
• Call has field Direction which is based on user's number - tells from which country, city user is (or which mobile priovider)
• Each Click2Call call consists of 2 separate real calls - to user and to company. Their stats are shown.
• Call summary stats - how many calls in selected period, completed/failed user-company, etc +realtime
• Diff. time interval comparison.

Invoices

• Invoice to company is made on Click2Call basis. E.g. each COMPLETED click2call has X price.
• Invoices can be exported to PDF.

Reminders

• Company get's reminded by email if it is late to answer to some calls. Timeout is set separately for each campaign.