IVR system

This system lets configure advanced IVR systems.

Definitions

• Voices - set of audio files which together forms a "voice", e.g. some female/male set of recordings for same IVR
• Time Periods - start date/time and end date/time which describes some time period
• IVR - set of IVR blocks
  • Blocks - part of IVR, where caller can take some action (press a button-extension, listen to recording, etc)
  • Extensions - possible button presses (0-9, *, # and some other special cases)
  • Actions - what action system should do when some extension is activated

Setup logic

• Create Voice
  • Record/Upload necessary sound files to Voice
• Create Time Period(s)
• Create IVR
  • Create and configure Block(s)
• Create IVR Dial Plan
• Assign this IVR Dial Plan to some DID
• Call this DID to test

IVR Voices

SETTINGS - Setup - IVR - Voices

Here it is possible to create several Voices. Voice is set of sound files. Usually all sound files in one Voice is recorded by one person to keep it sound correctly.

Multiple operations can be performed with Voices:

• View a detailed list of the system Voices
• Add a new sound Voice
• View the sounds that have files in different Voices
• Upload new sound files for Voices
• Delete Voices and voice files from the system

You cannot remove sounds that are currently used.