Difference between revisions of "Call hangs after 60 seconds"
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Call hangs after 60 seconds | Call hangs after 60 seconds | ||
= | = CAUSE OF THE PROBLEM = | ||
?? | |||
= TROUBLESHOOTING STEPS = | |||
Check SIP trace of call in [[Call Info]] page and find out who first sends BYE packet. | Check SIP trace of call in [[Call Info]] page and find out who first sends BYE packet. | ||
| Line 12: | Line 16: | ||
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same [[Call Info]] page. | If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same [[Call Info]] page. | ||
= SOLUTION = | |||
?? | |||
Revision as of 08:55, 14 March 2016
PROBLEM
Call hangs after 60 seconds
CAUSE OF THE PROBLEM
??
TROUBLESHOOTING STEPS
Check SIP trace of call in Call Info page and find out who first sends BYE packet.
If it is Provider - then contact provider for further investigation;
If it is Originator - then check originating side equipment;
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same Call Info page.
SOLUTION
??
