Difference between revisions of "Caller is not able to join the queue"
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(Created page with 'If a caller is not able to join a queue and you see these messages in the Asterisk log: <br> WARNING[11553]: app_queue.c:6323 queue_exec: Unable to join queue 'queue_name' This …') |
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WARNING[11553]: app_queue.c:6323 queue_exec: Unable to join queue 'queue_name' | WARNING[11553]: app_queue.c:6323 queue_exec: Unable to join queue 'queue_name' | ||
This means that you have set parameters [[Call_Queues#Caller_Options |"Join empty"]] incorrectly in the Queue settings. | This means that you have set parameters [[Call_Queues#Caller_Options |"Join empty"]] incorrectly in the Queue settings. | ||
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For example, if none of the option are checked in the column "Join empty", caller will always be allowed to join the queue, even if there are no agents available. | For example, if none of the option are checked in the column "Join empty", caller will always be allowed to join the queue, even if there are no agents available. | ||
Latest revision as of 08:06, 7 July 2015
If a caller is not able to join a queue and you see these messages in the Asterisk log:
WARNING[11553]: app_queue.c:6323 queue_exec: Unable to join queue 'queue_name'
This means that you have set parameters "Join empty" incorrectly in the Queue settings.
For example, if none of the option are checked in the column "Join empty", caller will always be allowed to join the queue, even if there are no agents available.
