Difference between revisions of "M4 Call Tracing"

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=Description=
=Description=


Call tracing is useful feature for troubleshooting failed call attempts. While [[M2 Hangupcause Codes]] tell some details about failed Calls, Call Tracing able to show all steps - whats happening during the Call.  
Call tracing is useful feature for troubleshooting failed Call attempts. While [[M2 Hangupcause Codes]] tell some details about failed Calls, Call Tracing able to show all steps - whats happening during the Call.  
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Revision as of 13:48, 25 March 2015

Description

Call tracing is useful feature for troubleshooting failed Call attempts. While M2 Hangupcause Codes tell some details about failed Calls, Call Tracing able to show all steps - whats happening during the Call.

Usage

Go to REPORTS -> Calls List and click on the Icon call tracing.png icon for a Call Tracing.

Calls list for call tracing.png

Call tracing will use details from actual Call (like source and destination), you will be redirected to the new page

Calls log loading.png

and after few moments Call Log will be shown

Calls log.png

Call Log will show self explanatory warnings, errors (in red colored text) and other details.