Difference between revisions of "How to set language for Calling Cards"

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== Default language ==
== Default language ==


If Calling Card does not use IVR and the DID language is set to empty, the default language will be used.
If Calling Card does not use IVR and the DID language is set to empty, the default language will be used. You can also leave language field empty (delete the default value) if you don't want any language to be set.  


This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty):
This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty):
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== Language set by DID ==
== Language set by DID ==


And most important is DID Language, which can be set in user DID:
Most important is DID Language, which can be set in user DID:


[[Image:did_ru_language.png]]
[[Image:did_ru_language.png]]


This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR.
This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR.
<br><br>
== Language set by Calling Card ==
Calling Card language can be set in Calling Card settings:
[[Image:cc_language.png]]
This example shows en language which will be used for Calling Card menu. Only DID language can overwrite Calling Card language.


<br><br>
<br><br>
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{| border="1" cellpadding="5" cellspacing="0"  
{| border="1" cellpadding="5" cellspacing="0"  
| '''Language/Voice'''  || || || || || || || ||  
| '''Language/Voice'''  || || || || || || || || ||
|-
| Default                                                  || empty || empty || empty || empty || empty || zn    || zn    || zn    || zn
|-  
|-  
| Default                || empty || empty || empty || empty || en   || en   || en    || en
| DID                                                      || empty || empty || ru    || empty || ru   || empty || ru   || empty || ru
|-  
|-  
| IVR                   || empty || empty || es   || es   || empty || empty || es   || es
| IVR                                                       || empty || empty || empty || fr   || fr   || empty || empty || fr   || fr
|-  
|-  
| DID                    || empty || ru   || empty || ru   || empty || ru   || empty || ru
| CC                                                        || empty || es   || es    || es    || es   || es    || es   || es    || es
|-  
|-  
| '''Which one will be used''' || '''en   ''' || '''ru   ''' || '''es  ''' || '''ru  ''' || '''en  ''' || '''ru   ''' || '''es  ''' || '''ru'''  
| '''Which one will be used for "Please enter card/PIN number"''' || '''en''' || '''en'''    || '''ru'''   || '''fr'''   || '''fr'''   || '''zn'''   || '''ru'''   || '''fr'''   || '''fr'''  
|-  
|-  
| '''Which one will be used for Calling Card menu'''              || '''en''' || '''es'''    || '''ru'''    || '''es'''    || '''es'''    || '''es'''    || '''ru'''    || '''es'''    || '''es'''
|-
|}
|}


Latest revision as of 11:48, 12 December 2012

Description

The language in which Calling Card is played can be set in several places in the following order of priority:

  1. Default (en).
  2. IVR.
  3. DID.




Default language

If Calling Card does not use IVR and the DID language is set to empty, the default language will be used. You can also leave language field empty (delete the default value) if you don't want any language to be set.

This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty):

Did empty language.png



Language set by IVR

If Calling Card Dial Plan (DP) is using IVR, then the language set in IVR overwrites Default Language and is used IF DID Language is empty.

This picture shows how Language (Voice) is set in IVR:

Did ivr language.png

This example changes Language to Spanish (es).

Once again: it overwrites Default Language (en) only when DID Language is empty!



Language set by DID

Most important is DID Language, which can be set in user DID:

Did ru language.png

This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR.



Language set by Calling Card

Calling Card language can be set in Calling Card settings:

Cc language.png

This example shows en language which will be used for Calling Card menu. Only DID language can overwrite Calling Card language.



Examples

Language/Voice
Default empty empty empty empty empty zn zn zn zn
DID empty empty ru empty ru empty ru empty ru
IVR empty empty empty fr fr empty empty fr fr
CC empty es es es es es es es es
Which one will be used for "Please enter card/PIN number" en en ru fr fr zn ru fr fr
Which one will be used for Calling Card menu en es ru es es es ru es es


NOTES:

  1. When Default is 'empty' it means that sip.conf file is messed up and is set to language = .
  2. When IVR is 'empty' it means IVR is used but no Language is changed in it, OR IVR is not used at all.
  3. When DID is 'empty' it means the Language field in DID configuration is empty.




See also

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