Difference between revisions of "How to set language for Calling Cards"
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= Description = | = Description = | ||
The language in which Calling Card is played can be set in several places in the following order of priority: | |||
# Default (en) | # Default (en). | ||
# IVR | # IVR. | ||
# DID | # DID. | ||
<br><br> | <br><br> | ||
== Default language == | == Default language == | ||
If Calling Card does not use IVR and the DID language is set to empty, the default language will be used. You can also leave language field empty (delete the default value) if you don't want any language to be set. | |||
This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty): | |||
This image shows how to set to use default language (when IVR is not used and | |||
[[Image:did_empty_language.png]] | [[Image:did_empty_language.png]] | ||
| Line 30: | Line 22: | ||
== Language set by IVR == | == Language set by IVR == | ||
If Calling Card Dial Plan (DP) is using IVR, then language set in IVR overwrites Default Language and is used IF DID | If Calling Card Dial Plan (DP) is using IVR, then the language set in IVR overwrites Default Language and is used IF DID Language is empty. | ||
This picture shows how Language (Voice) is set in IVR: | This picture shows how Language (Voice) is set in IVR: | ||
| Line 36: | Line 28: | ||
[[Image:did_ivr_language.png]] | [[Image:did_ivr_language.png]] | ||
This example changes Language to es | This example changes Language to Spanish (es). | ||
Once again: it overwrites | Once again: it overwrites Default Language (en) only when DID Language is empty! | ||
<br><br> | <br><br> | ||
== Language set by DID == | == Language set by DID == | ||
Most important is DID Language, which can be set in user DID: | |||
[[Image:did_ru_language.png]] | [[Image:did_ru_language.png]] | ||
This example shows ru language which will be used no matter what | This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR. | ||
<br><br> | |||
== Language set by Calling Card == | |||
Calling Card language can be set in Calling Card settings: | |||
[[Image:cc_language.png]] | |||
This example shows en language which will be used for Calling Card menu. Only DID language can overwrite Calling Card language. | |||
<br><br> | <br><br> | ||
= Examples = | = Examples = | ||
{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
| '''Language/Voice''' || || || || || || || || | | '''Language/Voice''' || || || || || || || || || | ||
|- | |||
| Default || empty || empty || empty || empty || empty || zn || zn || zn || zn | |||
|- | |- | ||
| | | DID || empty || empty || ru || empty || ru || empty || ru || empty || ru | ||
|- | |- | ||
| IVR | | IVR || empty || empty || empty || fr || fr || empty || empty || fr || fr | ||
|- | |- | ||
| | | CC || empty || es || es || es || es || es || es || es || es | ||
|- | |- | ||
| '''Which one will be used''' || '''en | | '''Which one will be used for "Please enter card/PIN number"''' || '''en''' || '''en''' || '''ru''' || '''fr''' || '''fr''' || '''zn''' || '''ru''' || '''fr''' || '''fr''' | ||
|- | |- | ||
| '''Which one will be used for Calling Card menu''' || '''en''' || '''es''' || '''ru''' || '''es''' || '''es''' || '''es''' || '''ru''' || '''es''' || '''es''' | |||
|- | |||
|} | |} | ||
| Line 68: | Line 76: | ||
'''NOTES:''' | '''NOTES:''' | ||
# When Default is 'empty' | # When Default is 'empty' it means that sip.conf file is messed up and is set to language = . | ||
# When IVR is 'empty' | # When IVR is 'empty' it means IVR is used but no Language is changed in it, OR IVR is not used at all. | ||
# When DID is 'empty' | # When DID is 'empty' it means the Language field in DID configuration is empty. | ||
Latest revision as of 11:48, 12 December 2012
Description
The language in which Calling Card is played can be set in several places in the following order of priority:
- Default (en).
- IVR.
- DID.
Default language
If Calling Card does not use IVR and the DID language is set to empty, the default language will be used. You can also leave language field empty (delete the default value) if you don't want any language to be set.
This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty):
Language set by IVR
If Calling Card Dial Plan (DP) is using IVR, then the language set in IVR overwrites Default Language and is used IF DID Language is empty.
This picture shows how Language (Voice) is set in IVR:
This example changes Language to Spanish (es).
Once again: it overwrites Default Language (en) only when DID Language is empty!
Language set by DID
Most important is DID Language, which can be set in user DID:
This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR.
Language set by Calling Card
Calling Card language can be set in Calling Card settings:
This example shows en language which will be used for Calling Card menu. Only DID language can overwrite Calling Card language.
Examples
| Language/Voice | |||||||||
| Default | empty | empty | empty | empty | empty | zn | zn | zn | zn |
| DID | empty | empty | ru | empty | ru | empty | ru | empty | ru |
| IVR | empty | empty | empty | fr | fr | empty | empty | fr | fr |
| CC | empty | es | es | es | es | es | es | es | es |
| Which one will be used for "Please enter card/PIN number" | en | en | ru | fr | fr | zn | ru | fr | fr |
| Which one will be used for Calling Card menu | en | es | ru | es | es | es | ru | es | es |
NOTES:
- When Default is 'empty' it means that sip.conf file is messed up and is set to language = .
- When IVR is 'empty' it means IVR is used but no Language is changed in it, OR IVR is not used at all.
- When DID is 'empty' it means the Language field in DID configuration is empty.
