Difference between revisions of "I have a problem with Auto Dialer"
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= Calls are not going = | |||
MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!! | |||
== Disabled in config file == | |||
Check /var/lib/asterisk/agi-bin/mor.conf | |||
Make execute_call_files = 1 | |||
Start your Campaign. | |||
<br><br> | <br><br> | ||
= | == Call files in /tmp folder == | ||
Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing | |||
Do: chmod 777 -R /var/spool/asterisk/outgoing | |||
And rerun your campaign. | |||
<br><br> | <br><br> | ||
= | == Spool folder with symlink == | ||
Make sure folder /var/spool/asterisk/outgoing has no symlinks in it. | |||
If it does - create normal folder and restart Asterisk. | |||
<br><br> | |||
= Please create device for campaign = | |||
If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device. | If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device. | ||
| Line 14: | Line 36: | ||
[[Image:Autodialer.png]] | [[Image:Autodialer.png]] | ||
<br><br> | |||
=Auto-Dialer: ERROR! No actions found= | |||
Edit file '''/usr/src/mor/mor_ad/app/mor_ad_cron.c''', change | |||
MOR_AD_CAMPAIGN | |||
to: | |||
MOR_AD_CAMPAIGN_ID | |||
Execute '''/usr/src/mor/mor_ad/app/install.sh''' | |||
cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/ | |||
<br><br> | |||
=Call failed to go through, reason (3) Remote end Ringing= | |||
Sometimes comes together with: | |||
Exceptionally long voice queue length queuing to CHANNEL_NAME | |||
Queued call to CHANNEL_NAME expired without completion after 0 attempts | |||
Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD. | |||
Also turning logs off will help a lot (sometimex x3!) More info: [[MOR Server Speedup]] | |||
<br><br> | |||
= See also = | |||
* [[Auto-Dialer Addon]] | |||
Latest revision as of 15:58, 21 August 2012
Calls are not going
MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!
Disabled in config file
Check /var/lib/asterisk/agi-bin/mor.conf
Make execute_call_files = 1
Start your Campaign.
Call files in /tmp folder
Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing
Do: chmod 777 -R /var/spool/asterisk/outgoing
And rerun your campaign.
Spool folder with symlink
Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.
If it does - create normal folder and restart Asterisk.
Please create device for campaign
If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device.
Create a new device for admin and you will be able to create a compaign.
Auto-Dialer: ERROR! No actions found
Edit file /usr/src/mor/mor_ad/app/mor_ad_cron.c, change
MOR_AD_CAMPAIGN
to:
MOR_AD_CAMPAIGN_ID
Execute /usr/src/mor/mor_ad/app/install.sh
cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/
Call failed to go through, reason (3) Remote end Ringing
Sometimes comes together with:
Exceptionally long voice queue length queuing to CHANNEL_NAME Queued call to CHANNEL_NAME expired without completion after 0 attempts
Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.
Also turning logs off will help a lot (sometimex x3!) More info: MOR Server Speedup
