Difference between revisions of "Troubleshooting RINGING"
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2. Configure your phone with same settings as your users and dial same number | 2. Configure your phone with same settings as your users and dial same number | ||
If you can hear ringing - advice user to change its device | If you can hear ringing - advice user to change its device | ||
More detailed troubleshooting:<br> | |||
1. Make call from your Device - get sip debug<br> | |||
2. Make call from User's Device - get sip debug<br> | |||
3. Compare debugs, if packets are the same - problem is in User's Device<br> | |||
4. Send sip debugs with comments to the Client and advice to change User's Device<br> | |||
3. Enable sip debug and full log and look for similar message: | 3. Enable sip debug and full log and look for similar message: | ||
Revision as of 15:29, 29 October 2011
If user complains that he does not hear ringing on his device when call is in progress:
1. Do NOT use IAX2 - switch to SIP
2. Configure your phone with same settings as your users and dial same number
If you can hear ringing - advice user to change its device
More detailed troubleshooting:
1. Make call from your Device - get sip debug
2. Make call from User's Device - get sip debug
3. Compare debugs, if packets are the same - problem is in User's Device
4. Send sip debugs with comments to the Client and advice to change User's Device
3. Enable sip debug and full log and look for similar message:
<--- SIP read from 193.138.191.205:64439 ---> SIP/2.0 180 Ringing Via: SIP/2.0/UDP 82.19.82.11:5060;branch=z9hG4bK78d3ff31;rport From: "37068111854" <sip:37068111854@82.19.82.11>;tag=as1f2d0c9d To: <sip:281@193.138.191.205:5060>;tag=as1f2d0c9d Contact: <sip:281@193.138.191.205:5060> Call-ID: 03f6271f1cac11c45d6d47e67245f804@82.19.82.11 CSeq: 102 INVITE User-Agent: X-PRO build 1082 Content-Length: 0
If such message exists that means that callee responds properly and problem is at the other end.
4. If you are dialing over some Provider to DID in MOR and get no ringing, try to change Provider. If it works - that means problems is with Provider #1.
5. Use Fake Ring as last resort
