Difference between revisions of "Balance troubleshooting"
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# Check if user has any Subscriptions | # Check if user has any Subscriptions | ||
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: '''X'''" where '''X''' is your user ID. | # Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: '''X'''" where '''X''' is your user ID. | ||
# Check how balance changed over time to find the exact moment when balance changed. | |||
<br><br> | <br><br> | ||
Latest revision as of 06:52, 19 June 2011
Guide how to troubleshoot balance.
Data collection
- Write down current user balance, type(postpaid/prepaid)
- Write down all payments user made
- Check actions for this user to check how his balance was changed in GUI
- Check if user has any Subscriptions
- Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: X" where X is your user ID.
- Check how balance changed over time to find the exact moment when balance changed.
Data analysis
...
