View source for Calls are not recorded

= Troubleshooting =

* '''Check recording log: /var/log/mor/record_file.log'''

Make sure you have correct '''Recordings_Folder''' in '''/home/mor/config/environment.rb''' file


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= Wrong permissions, missing files =

On Asterisk server check '''/var/spool/asterisk/monitor''' for files

If you do not see them here do:

 chmod 777 /var/spool/asterisk/monitor
 ln -s /var/spool/asterisk/monitor /home/mor/public/recordings
 cp -u /usr/src/mor/scripts/mor_wav2mp3 /bin/


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= Call not answered =
* Calls should be answered to be recorded.


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= Recording is not enabled =

* Make sure recordings are enabled in [[User Details#Recordings | user settings]] or user [[Device settings#Recordings | device settings]]

* If recordings are still failing, check call logs, find these lines:
 2011-09-21 16:01:41] NOTICE[1163] app_mor_authentication.c: User's data retrieved: id: 62, lcr_id: 3, balance: -1772.886929,
 frozen_balance: 0.000000, credit: -1.000000, blocked: 0, lcr_order: price, tariff_id: 8, postpaid: 1, day type: WD, exchange rate:
 1.000000, ani: 0, tell balance: 0, time: 0, when left: 60s, every: 60s, user currency: ILS, def.curr: ILS, tariff type:  
 user_wholesale, allow loss calls: 1, cid from dids: 0, cid from did: 972772285205, record: 1, owner: 0, sipchaninfo: 0, allow 
 duplicate calls: 0, user call limit: 0, device call limit: 0, device active calls: 1, user active calls: 0, is_trunk: 0, 
 vat_percent:  0.000000, originator_ip: 192.116.76.150, canreinvite: 0, '''record_forced: 0, recording_forced_enabled: 0,''' fake_ring: 0,
 save_call_log:    0, warning balance(wb) active: 0, wb value: 0.000000, wb call: 0, wb file id: 0, grace time: 0, 
 reseller_allow_loss_calls: 0, lang: en, lcr_first_prov_perc: 0.000000, change_failed_code_to: 0, device_max_timeout: 0

* And these values are 0:

 record_forced: 0, recording_forced_enabled: 0,

This means recordings are still not enabled, [[Upgrade MOR GUI | update your GUI]] to fix this problem.

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= Not enough space =

Check recording log: /var/log/mor/record_file.log

And if you see something like this:

 1345914805.33 - SRC quota: 104, taken: 68859 -> NOT ENOUGH space to store current recording
 1345914805.33 - DST quota: 0, taken: 0 -> ENOUGH space to store current recording
 1345914805.33 - SRC No email to which send recording.
 1345914805.33 - UPDATE recordings SET visible_to_user = 0 WHERE uniqueid = 1345914805.33;

This means, that there is not enough space for recordings, and recording is deleted from the server and sent to email (if email is present - if not - recording is gone).


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= Recording is deleted after sending it over email =

Check recording log: /var/log/mor/record_file.log

And if you see something like this:

 1346335843.18 - Device (src) details retrieved: email1: , email2: , email3: somemail@gmail.com, quota: 3145728, '''send: 1, keep: 0''', sum: 494187, call date: 2012-08-30 17:10:43, billsec: 15, src: 40060, dst: 37060064753, mp3 size: 58723, user_forced: 1, device_forced: 1, device_record: 1
 ...
 1346335843.18 - UPDATE recordings SET visible_to_user = 0 WHERE uniqueid = 1346335843.18;

That means that recording is sent to email and deleted from server - as requested by settings.

Login to the user and change setting '''Keep Recordings on Server after sent to Email: YES''' if yo want to keep recording on the server after it is send to email.

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= See also =
* [[I have a problem with Recordings]]
* [[Recordings]]
* [[Recordings Addon]]