Difference between revisions of "Users"

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= Description =  
= Description =  


'''User''' is the actual user of the system – the client which dials out or receives calls. User can represent one person or whole company. User is main unit in the system. Most of the settings are associated with User.
A '''User''' is the actual user of the MOR system – the client who dials out or receives calls. The term "User" can represent one person or a whole company. The User is the main entity in the system. Most of the settings are associated with "User".


[[Image:user_device.png]]


= User types =  
= User types =  
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There are several User types in MOR:
There are several User types in MOR:


* '''Admin''' - main user and owner of the system
* '''Admin''' - the main user and owner of the system.
* '''Reseller''' - limited admin of the system which has own users
* '''Accountant''' - limited admin of the system which has some powers of Admin to manage the system
* '''Accountant''' - limited admin of the system which has some powers of Admin to manage the system
* '''User''' - simple system user
* '''Partner''' - user who can manage Resellers
 
* '''Reseller''' - limited admin of the system which has its own users
* '''User''' - a simple user of the system


= User list =  
= User list =  


The user management window is in '''SETTINGS – Users''':
The user management window is in '''SETTINGS –> Users'''
 
[[Image:users_list.png]]


In this window you can check all users with their main details:
In this window, you can check all users with their main details:


[[Image:icon_status_offline.png]] and [[Image:icon_status_online.png]] shows is user logged into GUI or is it offline. Do not confuse this with device login to the server. These are different meanings.<br>
[[Image:icon_status_offline.png]] and [[Image:icon_status_online.png]] show whether the user logged into GUI or is offline. Do not confuse this with device login to the server. These are different meanings. If user is online, you can click on [[Image:icon_status_online.png]] icon to [[Kick and Block user]].<br>
[[Image:icon_calls.png]] - shows calls for this user<br>
[[Image:icon_calls.png]] - shows calls for this user.<br>
[[Image:icon_recordings.png]] - shows recordings for this user<br>
[[Image:icon_recordings.png]] - shows recordings for this user.<br>
[[Image:icon_login_as.png]] - let's you login as this user without entering his password<br>
[[Image:icon_login_as.png]] - lets you login as this user without entering his password.<br>
[[Image:icon_call_tracing.png]] - initiates Call Tracing for this user<br>
[[Image:icon_call_tracing.png]] - initiates Call Tracing for this user.<br>
[[Image:icon_groups.png]] – shows device groups – check Device Groups chapter<br>
[[Image:icon_groups.png]] – shows device groups – check Device Groups chapter.<br>
[[Image:icon_device.png]] - Devices – shows user's devices<br>
[[Image:icon_device.png]] - Devices – shows user's devices.<br>
[[Image:icon_rates.png]] - Custom Rates – shows user's Custom Rates<br>
[[Image:icon_money.png]] - Manual payment - lets you increase user balance.<br>
[[Image:icon_subscriptions.png]] - shows user's Subscriptions<br>
[[Image:icon_rates.png]] - Custom Rates – shows user's Custom Rates.<br>
[[Image:icon_edit.png]] - This icon let's you edit user's settings<br>
[[Image:icon_subscriptions.png]] - shows user's Subscriptions.<br>
[[Image:icon_hide.png]] - This icon hides user (puts it in Hidden Users list)<br>
[[Image:View_icon.png]] - shows user's Invoices <br>
[[Image:icon_delete.png]]- This icon let's you delete user<br>
[[Image:icon_report_user.png]] - shows user's actions log.<br>
[[Image:icon_magnifier.png]] - lets you edit user's monitoring settings.<br>
[[Image:icon_edit.png]] - lets you edit user's settings.<br>
[[Image:icon_hide.png]] - hides the user (in the Hidden Users list).<br>
[[Image:icon_delete.png]] - lets you delete the user.<br>


= NOTES =
* System Admin is the main user and cannot be deleted.
* A User who has calls cannot be deleted – it's against the billing philosophy.  [[Why MOR does not allow to delete users | All calls made within system should be logged]].
* The number of Users is unlimited.
<br><br>
<br><br>
'''NOTES:'''
== See also ==
* System Admin is main user and cannot be deleted.
* [[How to create User and Device]]
* User which has calls cannot be deleted – that's against billing philosophy – [[Why MOR does not allow to delete users | all calls made within system should be logged]].
* [[User Details]]
* User number is unlimited

Latest revision as of 13:12, 14 July 2022




Description

A User is the actual user of the MOR system – the client who dials out or receives calls. The term "User" can represent one person or a whole company. The User is the main entity in the system. Most of the settings are associated with "User".

User device.png

User types

There are several User types in MOR:

  • Admin - the main user and owner of the system.
  • Accountant - limited admin of the system which has some powers of Admin to manage the system
  • Partner - user who can manage Resellers
  • Reseller - limited admin of the system which has its own users
  • User - a simple user of the system

User list

The user management window is in SETTINGS –> Users

In this window, you can check all users with their main details:

Icon status offline.png and Icon status online.png show whether the user logged into GUI or is offline. Do not confuse this with device login to the server. These are different meanings. If user is online, you can click on Icon status online.png icon to Kick and Block user.
Icon calls.png - shows calls for this user.
Icon recordings.png - shows recordings for this user.
Icon login as.png - lets you login as this user without entering his password.
Icon call tracing.png - initiates Call Tracing for this user.
Icon groups.png – shows device groups – check Device Groups chapter.
Icon device.png - Devices – shows user's devices.
Icon money.png - Manual payment - lets you increase user balance.
Icon rates.png - Custom Rates – shows user's Custom Rates.
Icon subscriptions.png - shows user's Subscriptions.
View icon.png - shows user's Invoices
Icon report user.png - shows user's actions log.
Icon magnifier.png - lets you edit user's monitoring settings.
Icon edit.png - lets you edit user's settings.
Icon hide.png - hides the user (in the Hidden Users list).
Icon delete.png - lets you delete the user.

NOTES



See also