Ring-Groups

This feature is available starting from MOR 11

About

A ring group acts like any other Asterisk extension number except it rings a collection of Asterisk extensions which you specify. If you dial a ring group number, it will ring all of the Asterisk extensions associated with that ring group.

Currently supported Dialing Strategies

Currently MOR supports these Dialing Strategies:

• ringall

If you need other dialing strategies to be implemented - please contact us directly.

What is needed to setup a Ring Group?

• At least one DID number, you can get one from DIDWW

Where to find Ring Groups?

Ring Groups currently are available only for admin and can be found in SETTINGS -> Billing -> DIDs -> PBX functions -> Ring Groups:

How to create a new Ring Group?

1. Go to: SETTINGS -> Billing -> DIDs -> PBX functions -> Ring Groups

2. Press: New Ring Group

3. New Ring Group setup will appear:

• Ring Group name: enter your Ring Group name here, for example "Sales ring group";
• Comment: (optional) enter your Ring Group description, for example "This is my Sales Ring group";
• This Ring Group will be reached by such local extension: Enter an extension, that will be used to dial this ring group

locally. Remember not to duplicate your extensions!;

• Ring Time (how long device will ring): Define how many seconds to ring the group of devices (default is 60 seconds);
• Options to use when dialing (Advanced): !!!ATTENTION!!! Do not use this field if you are not sure what you are doing.
  

This field allows you to enter more advanced Dialing options. More information can be found here;

• Dialing Strategy: Choose the ring strategy from the drop down list;
• CallerID Prefix: Define what callerID prefix should be added for the incoming call. For example, if your ring group is used for sales department, you can add a "sales" CallerID name;
• Route to DID if No Answer: Choose a DID number from the drop down list, to which route the call if none of the ring group devices answer the call.

How to add devices to a Ring Group?

• This Ring Group will be reached by such DIDs: Click on the to assign a DID number from a drop down menu that will be used to call this Ring Group;
• Will ring these devices: Click on the and choose users with their devices which will be used in this Ring Group;
• Show Extension lines Click on this link in order to check the Extension lines which will be used when dialing. This is for information purposes only.

• After you have successfully completed the configuration, you should see a similar result on the right hand side on the window (This is ONLY an example!!):