Difference between revisions of "Ring-Groups"

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* '''This Ring Group will be reached by such DIDs:''' Click on the [[File:Add_did_rg.png]]  to assign a DID number from a drop down menu that will be used to call this Ring Group;
* '''This Ring Group will be reached by such DIDs:''' Click on the [[File:Add_did_rg.png]]  to assign a DID number from a drop down menu that will be used to call this Ring Group;
* '''Will ring these devices:''' Click on the [[File:Add_device_rg.png]] and choose [[Users | users]] with their [[Devices | devices]] which will be used in this Ring Group;
* '''Will ring these devices:''' Click on the [[File:Add_device_rg.png]] and choose [[Users | users]] with their [[Devices | devices]] which will be used in this Ring Group;
* '''Show Extension lines''' Click on this link in order to check the Extension lines which will be used when dialing. This is for information purposes only.
[[File:Extension_rg.png]]

Revision as of 07:40, 5 August 2011

This feature is available starting from MOR 11

About

A ring group acts like any other Asterisk extension number except it rings a collection of Asterisk extensions which you specify. If you dial a ring group number, it will ring all of the Asterisk extensions associated with that ring group.


Currently supported Dialing Strategies

Currently MOR supports these Dialing Strategies:

  • ringall



What is needed to setup a Ring Group?

  • At least one DID number, you can get one from DIDWW



Where to find Ring Groups?

Ring Groups currently are available only for admin and can be found in SETTINGS -> Billing -> DIDs -> PBX functions -> Ring Groups:

Ring groups path.png

How to create a new Ring Group?

1. Go to: SETTINGS -> Billing -> DIDs -> PBX functions -> Ring Groups

2. Press: Add.png New Ring Group

3. New Ring Group setup will appear:

Ring group 2.jpeg

  • Ring Group name: enter your Ring Group name here, for example "Sales ring group";
  • Comment: (optional) enter your Ring Group description, for example "This is my Sales Ring group";
  • This Ring Group will be reached by such local extension: Enter an extension, that will be used to dial this ring group

locally. Remember not to duplicate your extensions!;

  • Ring Time (how long device will ring): Define how many seconds to ring the group of devices (default is 60 seconds);
  • Options to use when dialing (Advanced): !!!ATTENTION!!! Do not use this field if you are not sure what you are doing.

This field allows you to enter more advanced Dialing options. More information can be found here;

  • Dialing Strategy: Choose the ring strategy from the drop down list;
  • CallerID Prefix: Define what callerID prefix should be added for the incoming call. For example, if your ring group is used for sales department, you can add a "sales" CallerID name;
  • Route to DID if No Answer: Choose a DID number from the drop down list, to which route the call if none of the ring group devices answer the call.



How to add devices to a Ring Group?

Ring groups 3.png

  • This Ring Group will be reached by such DIDs: Click on the Add did rg.png to assign a DID number from a drop down menu that will be used to call this Ring Group;
  • Will ring these devices: Click on the Add device rg.png and choose users with their devices which will be used in this Ring Group;
  • Show Extension lines Click on this link in order to check the Extension lines which will be used when dialing. This is for information purposes only.

Extension rg.png