Difference between revisions of "I have a problem with Auto Dialer"

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= Calls are not going =
MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!
== Disabled in config file ==
Check /var/lib/asterisk/agi-bin/mor.conf
Make execute_call_files = 1
Start your Campaign.
<br><br>
== Call files in /tmp folder ==
Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing
Do: chmod 777 -R /var/spool/asterisk/outgoing
And rerun your campaign.
<br><br>
== Spool folder with symlink ==
Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.
If it does - create normal folder and restart Asterisk.
<br><br>
= Please create device for campaign =  
= Please create device for campaign =  


Line 30: Line 60:
  Queued call to CHANNEL_NAME expired without completion after 0 attempts
  Queued call to CHANNEL_NAME expired without completion after 0 attempts


Too much calls at the same time. Decrease your settings in mor.conf file for AD.
Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.


Also turning logs off will help a lot (sometimex x3!) More info: [[MOR Server Speedup]]
Also turning logs off will help a lot (sometimex x3!) More info: [[MOR Server Speedup]]

Latest revision as of 15:58, 21 August 2012

Calls are not going

MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!

Disabled in config file

Check /var/lib/asterisk/agi-bin/mor.conf

Make execute_call_files = 1

Start your Campaign.



Call files in /tmp folder

Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing

Do: chmod 777 -R /var/spool/asterisk/outgoing

And rerun your campaign.



Spool folder with symlink

Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.

If it does - create normal folder and restart Asterisk.




Please create device for campaign

If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device.

Create a new device for admin and you will be able to create a compaign.

Autodialer.png



Auto-Dialer: ERROR! No actions found

Edit file /usr/src/mor/mor_ad/app/mor_ad_cron.c, change

MOR_AD_CAMPAIGN

to:

MOR_AD_CAMPAIGN_ID

Execute /usr/src/mor/mor_ad/app/install.sh

cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/




Call failed to go through, reason (3) Remote end Ringing

Sometimes comes together with:

Exceptionally long voice queue length queuing to CHANNEL_NAME
Queued call to CHANNEL_NAME expired without completion after 0 attempts

Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.

Also turning logs off will help a lot (sometimex x3!) More info: MOR Server Speedup



See also