I have a problem with Auto Dialer

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[edit] Calls are not going

MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!

[edit] Disabled in config file

Check /var/lib/asterisk/agi-bin/mor.conf

Make execute_call_files = 1

Start your Campaign.



[edit] Call files in /tmp folder

Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing

Do: chmod 777 -R /var/spool/asterisk/outgoing

And rerun your campaign.



[edit] Spool folder with symlink

Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.

If it does - create normal folder and restart Asterisk.




[edit] Please create device for campaign

If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device.

Create a new device for admin and you will be able to create a compaign.

Image:Autodialer.png



[edit] Auto-Dialer: ERROR! No actions found

Edit file /usr/src/mor/mor_ad/app/mor_ad_cron.c, change

MOR_AD_CAMPAIGN

to:

MOR_AD_CAMPAIGN_ID

Execute /usr/src/mor/mor_ad/app/install.sh

cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/




[edit] Call failed to go through, reason (3) Remote end Ringing

Sometimes comes together with:

Exceptionally long voice queue length queuing to CHANNEL_NAME
Queued call to CHANNEL_NAME expired without completion after 0 attempts

Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.

Also turning logs off will help a lot (sometimex x3!) More info: MOR Server Speedup



[edit] See also

Personal tools

Try MOR

Try M2