Difference between revisions of "I have a problem with Auto Dialer"

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= Calls are not going =
MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!
== Disabled in config file ==
Check /var/lib/asterisk/agi-bin/mor.conf
Make execute_call_files = 1
Start your Campaign.
<br><br>
== Call files in /tmp folder ==
Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing
Do: chmod 777 -R /var/spool/asterisk/outgoing
And rerun your campaign.
<br><br>
== Spool folder with symlink ==
Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.
If it does - create normal folder and restart Asterisk.
<br><br>
= Please create device for campaign =  
= Please create device for campaign =  


Line 6: Line 36:


[[Image:Autodialer.png]]
[[Image:Autodialer.png]]
<br><br>
=Auto-Dialer: ERROR! No actions found=
Edit file '''/usr/src/mor/mor_ad/app/mor_ad_cron.c''', change
MOR_AD_CAMPAIGN
to:
MOR_AD_CAMPAIGN_ID
Execute '''/usr/src/mor/mor_ad/app/install.sh'''
cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/


<br><br>
<br><br>
=Call failed to go through, reason (3) Remote end Ringing=
=Call failed to go through, reason (3) Remote end Ringing=


Too much calls at the same time. Decrease your settings in mor.conf file for AD.
Sometimes comes together with:
 
Exceptionally long voice queue length queuing to CHANNEL_NAME
Queued call to CHANNEL_NAME expired without completion after 0 attempts
 
Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.


Also turning logs off will help a lot (sometimex x3!) More info: [[MOR Server Speedup]]
Also turning logs off will help a lot (sometimex x3!) More info: [[MOR Server Speedup]]
<br><br>
= See also =
* [[Auto-Dialer Addon]]

Latest revision as of 15:58, 21 August 2012

Calls are not going

MAKE SURE YOU UPGRADED TO NEWEST VERSION REVISION!!!

Disabled in config file

Check /var/lib/asterisk/agi-bin/mor.conf

Make execute_call_files = 1

Start your Campaign.



Call files in /tmp folder

Check /tmp folder. If you see call files here, that means that mv (move) operation failed and AD script was unsuccessful moving these files to /var/spool/asterisk/outgoing

Do: chmod 777 -R /var/spool/asterisk/outgoing

And rerun your campaign.



Spool folder with symlink

Make sure folder /var/spool/asterisk/outgoing has no symlinks in it.

If it does - create normal folder and restart Asterisk.




Please create device for campaign

If you get this error when you are creating an Autodialer campaign - that means that admin user does not have a device.

Create a new device for admin and you will be able to create a compaign.

Autodialer.png



Auto-Dialer: ERROR! No actions found

Edit file /usr/src/mor/mor_ad/app/mor_ad_cron.c, change

MOR_AD_CAMPAIGN

to:

MOR_AD_CAMPAIGN_ID

Execute /usr/src/mor/mor_ad/app/install.sh

cp /usr/src/mor/mor_ad/mor_ad_cron /home/mor_ad/




Call failed to go through, reason (3) Remote end Ringing

Sometimes comes together with:

Exceptionally long voice queue length queuing to CHANNEL_NAME
Queued call to CHANNEL_NAME expired without completion after 0 attempts

Too much calls at the same time. Server cannot cope. Decrease your settings in mor.conf file for AD.

Also turning logs off will help a lot (sometimex x3!) More info: MOR Server Speedup



See also