IVR Dial Plan

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Revision as of 07:31, 6 June 2013 by Aisteb (talk | contribs)
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Usage

Create an IVR and go to SETTINGS -> Billing -> DIDs -> Dial plans

Dialplan path.png

Here you can see list of all Dial Plans

Dialplans list.png

Click on Icon add.pngNew Dial Plan or choose IVR Dial Plan which already exist and click on Icon edit.png icon. Find edit form like this:

IVR setup7.png

Here you can put the name, in IVR: Default column specify name of you IVR system and click Icon add.png icon to add this dial plan.
The IVR (Interactive Voice Response) Dial Plan can be seen in action in IVR for Calling Cards also.

NOTE that the above example only illustrates how to create and IVR Dial Plan and it does not mean that IVR Dial Plan is only applicable for Calling Cards. Using IVR you can program automatic answering machine to redirect the caller to an appropriate departament, for example. For better understanding of IVR logic see IVR system.

See also