IVR setup example

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First you need to have 4 devices under one or more users.

IVR setup1.png

SIP phones can be registered to these devices directly, or devices can be forwarded to external number if you need to reach it. Device can be forwarded to external number by using its Call Flow.

Then when you have end Devices prepared, you need to upload audio file which will be played when someone will dial your IVR:

IVR setup2.png

When you have your sound file uploaded, go to ADDONS -> PBX functions -> IVR and click Icon add.pngNew IVR. Enter the name and the name of the first block (for example "main"):

IVR setup3.png

Click Create.

Click Icon edit.pngEdit. Please note, IVR editing is only available using Firefox browser! Click Add new Action and choose Playback. Specify you audio file:

IVR setup4.png

Click Add new block. Change block name to something like "support" or "sales". Click Add new Action and choose Transfer To, Device and specify one of Devices which were created at the beginning:

IVR setup5.png

Repeat this step with other three devices.

When all 4 blocks are ready go back to "main" block (you can navigate between blocks by clicking on them in Blocks section). Click on a certain extension (Extensions section) and choose to which block IVR should go when this extension is chosen:

IVR setup6.png

Do the same with other blocks.

IVR system is ready to use.

To start using the system go to SETTINGS -> Billing -> DIDs -> Dial plans and make an IVR Dial Plan. Put the name, in IVR: Default column specify name of you IVR system and click Icon add.png icon to add this dial plan:

IVR setup7.png

Assign a DID to this dial plan and thats is all.



See also