Difference between revisions of "Music on Hold"

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It is recorded music being played to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
It is recorded music being played to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
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== Who can configure and use Music on Hold? ==
== Who can configure and use Music on Hold? ==


* Only admin can configure Music on Hold, create, update and delete sounds.   
* Admin, accountant with [[Accountant_permissions | a ''' Manage PBX functions''' permission]] and Reseller PRO with [[Reseller_Permissions | a '''PBX functions''' permission]] can configure Music on Hold, create, update and delete sounds.   
* Any caller will hear music if it is set so.
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= Usage =
= Usage =


Go to '''Settings –> DIDs –> PBX functions –> Music On Hold'''. <br>
Go to '''ADDONS –> PBX functions –> Music On Hold''':
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[[Image:moh-menu.png]]
[[Image:moh-menu.png]]
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Here you can see the list of current sound files added which will be played while the caller is on hold.
Here you can see the list of current sound files added which will be played while the caller is on hold:
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[[Image:moh-main.png]]
[[Image:moh-main.png]]
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You can also change details by clicking [[File:edit.png]] icon and delete music on hold by clicking [[File:delete.png]] icon.
You can also change details by clicking [[File:edit.png]] icon and delete music on hold by clicking [[File:delete.png]] icon.


When you have created Music on Hold, you can now assign the selected class to a [http://wiki.kolmisoft.com/index.php/Call_Queues Queue]. Simply go to '''Settings –> DIDs –> PBX functions –> Queues''' and assign class by selecting it from dropdown in '''Caller Options''' section:
When you have created Music on Hold, you can now assign the selected class to a [http://wiki.kolmisoft.com/index.php/Call_Queues Queue]. Simply go to '''Settings –> PBX functions –> Queues''' and assign class by selecting it from dropdown in '''Caller Options''' section:
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[[File:caller-options.png]]
[[File:caller-options.png]]
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= See also =
* [[IVR system]]
* [[Call Queues]]

Latest revision as of 10:17, 15 May 2024

Description

It is recorded music being played to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.



Who can configure and use Music on Hold?



Usage

Go to ADDONS –> PBX functions –> Music On Hold:

Moh-menu.png

Here you can see the list of current sound files added which will be played while the caller is on hold:

Moh-main.png

To create new record, click Add.pngAdd new and type in name, description, choose ivr sound files folder and select if files in that folder are played randomly or in order:

Moh-create.png

You can also change details by clicking Edit.png icon and delete music on hold by clicking Delete.png icon.

When you have created Music on Hold, you can now assign the selected class to a Queue. Simply go to Settings –> PBX functions –> Queues and assign class by selecting it from dropdown in Caller Options section:

Caller-options.png

See also