Difference between revisions of "I cannot make a call"

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# Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]].  
# Check for it's [[Hangupcause Codes | Hangup Cause Code]]. Check the reason why call failed [[Hangupcause Codes | here]].  
# Resolve by provided instructions (if any).
# Resolve by provided instructions (if any).
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== If call is missing in '''Last Calls''' ==
* Check if [[Asterisk_CLI | Asterisk log]] is present.
* If Asterisk log is missing, make a [[How_to_capture_packets_using_wireshark | sip trace]] to make sure that call is reaching MOR server.
* If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.


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Latest revision as of 13:29, 26 March 2019

FOLLOW THIS: Troubleshooting failed Call


Find the reason why call failed

  1. Go to STATISTICS - Calls - Last Calls window
  2. Select current day,
  3. Order calls by date to show most recent calls at the top
  4. Find your failed call
  5. Check for it's Hangup Cause Code. Check the reason why call failed here.
  6. Resolve by provided instructions (if any).


If call is missing in Last Calls

  • Check if Asterisk log is present.
  • If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
  • If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.


Other reasons to check



See also

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