I cannot make a call

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FOLLOW THIS: Troubleshooting failed Call


Find the reason why call failed

  1. Go to STATISTICS - Calls - Last Calls window
  2. Select current day,
  3. Order calls by date to show most recent calls at the top
  4. Find your failed call
  5. Check for it's Hangup Cause Code. Check the reason why call failed here.
  6. Resolve by provided instructions (if any).


If call is missing in Last Calls

  • Check if Asterisk log is present.
  • If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
  • If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.


Other reasons to check



See also