IVR setup example

First you need to have 4 devices under one or more users.



SIP phones can be registered to these devices directly, or devices can be forwarded to external number if you need to reach it. Device can be forwarded to external number by using its Call Flow.

Then when you have end Devices prepared, you need to upload audio file which will be played when someone will dial your IVR:



When you have your sound file uploaded, go to SETTINGS -> Billing -> DIDs -> IVR -> IVRs and click New IVR. Enter the name and the name of the first block (for example "main"):



Click Create.

Click Edit. Please note, IVR editing is only available using Firefox browser! Click Add new Action and choose Playback. Specify you audio file:



Click Add new block. Change block name to something like "support" or "sales". Click Add new Action and choose Transfer To, Device and specify one of Devices which were created at the beginning: