Difference between revisions of "IVR setup example"

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[[File:IVR setup4.png]]
[[File:IVR setup4.png]]
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Click ''Add new block''. Change block name to something like "support" or "sales". Click ''Add new Action'' and choose ''Transfer To'', ''Device'' and specify one of Devices which were created at the beginning:

Revision as of 09:22, 29 September 2012

First you need to have 4 devices under one or more users.

IVR setup1.png

SIP phones can be registered to these devices directly, or devices can be forwarded to external number if you need to reach it. Device can be forwarded to external number by using its Call Flow.

Then when you have end Devices prepared, you need to upload audio file which will be played when someone will dial your IVR:

IVR setup2.png

When you have your sound file uploaded, go to SETTINGS -> Billing -> DIDs -> IVR -> IVRs and click Icon add.pngNew IVR. Enter the name and the name of the first block (for example "main"):

IVR setup3.png

Click Create.

Click Icon edit.pngEdit. Please note, IVR editing is only available using Firefox browser! Click Add new Action and choose Playback. Specify you audio file:

IVR setup4.png

Click Add new block. Change block name to something like "support" or "sales". Click Add new Action and choose Transfer To, Device and specify one of Devices which were created at the beginning: