IVR Dial Plan
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The IVR (Interactive Voice Recognition) Dial Plan can be seen in action in IVR for Calling Cards.
Please note that it does not mean that IVRs can only be applied for Calling Cards. The above example only illustrates how to create an IVR Dial Plan. Using IVR you can program automatic answering machine to redirect the caller to an appropriate departament, for example. For better understanding of IVR logic see IVR system.
