End IVR Type

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Description

This option allows to select which End IVR to use for Calling Card Dial-Plan.

End ivr type2.png




End IVR #1

This is default IVR.

When call ends or caller presses * to terminate call, he comes into this IVR.

Here he hears message: "Press 1 to dial new destination, press 2 to dial same destination, press 3 to check your balance, press 4 to use new card"

When user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card balance

More information about card topup functionality can be found here

NOTE: This End IVR is dedicated only to Calling Card Dial plan. If you use Authorization by PIN/ANI Dial Plan.

For Authorization by PIN/ANI End IVR#1 options are these:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance



End IVR #2

This type of IVR allows to enter new Destination or redial old one by pressing 1#.

User can enter destination and # to dial to it, or he can enter 1# and then system will redial old destination.




End IVR #3

This IVR is just a hangup. E.g. call will end at once using this IVR and no further actions will be possible.

NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI the End IVR#3 forwards Call to End IVR#1.




End IVR #4

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance




End IVR #5

Menu for Resellers mostly which is used to Topup cards for their clients.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN



See also