End IVR Type

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[edit] Description

This option allows to select which End IVR to use for Calling Card Dial-Plan.

File:End_ivr_type2.png




[edit] End IVR #1

This is default IVR.

When call ends or caller presses * to terminate call, he comes into this IVR.

Here he hears message: "Press 1 to dial new destination, press 2 to dial same destination, press 3 to check your balance, press 4 to use new card"

When user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card balance

More information about card topup functionality can be found here


NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI End IVR#1 options are these:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance



[edit] End IVR #2

This type of IVR allows to enter new Destination or redial old one by pressing 1#.

User can enter destination and # to dial to it, or he can enter 1# and then system will redial old destination.




[edit] End IVR #3

This IVR is just a hangup. E.g. call will end at once using this IVR and no further actions will be possible.


NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI the End IVR#3 forwards Call to End IVR#1.




[edit] End IVR #4

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance




[edit] End IVR #5

Menu for Resellers mostly which is used to Topup cards for their clients.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN

These options are used to increase Calling Card A balance with Calling Card B money:

5 - Topup a cards balance with another card balance with PIN .This option asks you to enter PIN number of card B.

6 - Topup a cards balance with another card balance with CLI. When cards is authenticated by caller ID, this option asks you to enter phone number of card B.

7 - Topup a cards balance with another card balance with NUM + PIN. This option asks you to enter card's number and PIN of the card B.



[edit] End IVR #6

This End IVR allows the user to topup a card's balance with another card(Action #5) by pressing '*' instead of dialing a destination. After toping up the card, the user will be prompted to dial a destination again.
Once the call is terminated, the user will hear the same menu options as with End IVR #1:

When the user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card



[edit] End IVR #7

This End IVR allows the user to control whether his calling card is authorized by pin/number or automatically by CallerID number. This is useful when users want to temporarily disable automatic authorization for security reasons.

Note: Pinless dialing should be enabled in dial plan.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Save CallerID number
2 - Clear saved CallerID number
3 - Can dial same old destination (redial)
4 - Can enter new destination



[edit] End IVR #8

This End IVR allows to clear saved CallerID number and change card.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Clear saved CallerID number
4 - Can enter new PIN to use new Card



[edit] End IVR #9

End IVR #9 is very similar to End IVR #5. The difference between End IVR #9 and End IVR #5 is that End IVR #9 allows to play custom sound files in card topup.

Custom files are these:

cc_enter_pin_to_topup.wav - played when user is asked to enter pin of a card to which balance should be added. cc_enter_pin_to_take_topup.wav - played when user is asked to enter pin of a card from which balance should be deducted to primary card.

these files should be prerecorded and uploaded to /var/lib/asterisk/sounds/mor/ivr_voices/en (if language is not english, then instead of "en" there should be directory "ru" or any other language).

Also, End IVR #9 skips topup intro message.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN



[edit] End IVR #10

End IVR #10 is the same as IVR #1 except it does not allow to topup calling cards.

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card



[edit] End IVR #11

End IVR #11 is the same as IVR #7 except it plays addition sound files after #1 or #2 actions are selected.

Additional sound files announce that Card's PIN (CallerID) was saved/cleared and balance announcement will be played afer.

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Save CallerID number
2 - Clear saved CallerID number
3 - Can dial same old destination (redial)
4 - Can enter new destination



[edit] See also

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