End IVR Type

Description

This option allows to select which End IVR to use for Calling Card Dial-Plan.

End IVR #1

This is default IVR.

When call ends or caller presses * to terminate call, he comes into this IVR.

Here he hears message: "Press 1 to dial new destination, press 2 to dial same destination, press 3 to check your balance, press 4 to use new card"

When user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card balance

More information about card topup functionality can be found here

NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI End IVR#1 options are these:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance

End IVR #2

This type of IVR allows to enter new Destination or redial old one by pressing 1#.

User can enter destination and # to dial to it, or he can enter 1# and then system will redial old destination.

End IVR #3

This IVR is just a hangup. E.g. call will end at once using this IVR and no further actions will be possible.

NOTE: This End IVR is dedicated only to Calling Card Dial plan.

In Authorization by PIN/ANI the End IVR#3 forwards Call to End IVR#1.

End IVR #4

When user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance

End IVR #5

Menu for Resellers mostly which is used to Topup cards for their clients.

When user presses some button [1,2,3,4,5,6,7] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can enter new PIN to use new Card
4 - Topup a cards balance with another card balance
5 - Topup a cards balance with another card balance with PIN
6 - Topup a cards balance with another card balance with CLI
7 - Topup a cards balance with another card balance with NUM + PIN

End IVR #6

This End IVR allows the user to topup a card's balance with another card(Action #5) by pressing '*' instead of dialing a destination. After toping up the card, the user will be prompted to dial a destination again.
Once the call is terminated, the user will hear the same menu options as with End IVR #1:

When the user presses some button [1,2,3,4,5] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Can hear his balance
4 - Can enter new PIN to use new Card
5 - Topup a cards balance with another card

End IVR #7

This End IVR allows the user to control whether his calling card is authorized by pin/number or automatically by CallerID number. This is useful when users want to temporarily disable automatic authorization for security reasons.

Note: Pinless dialing should be enabled in dial plan.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Save CallerID number
2 - Clear CallerID number
3 - Can dial same old destination (redial)
4 - Can enter new destination

End IVR #8

This End IVR allows to clear CallerID number and change card.

When the user presses some button [1,2,3,4] he will be able to do such actions:

1 - Can enter new destination
2 - Can dial same old destination (redial)
3 - Clear CallerID number
4 - Can enter new PIN to use new Card

See also

• End IVRs for Authorization by ANI dial plan