Can't open GUI
Troubleshooting
- Check for error msg when trying to open GUI
- Check GUI log just after window fails to open.
Error
Forbidden You don't have permission to access /mor/ on this server.
Possible reason: Apache is misconfigured and does not describe MOR page.
Solution not described yet...
LoadError (Expected /home/mor/app/controllers/callc_controller.rb to define CallcController)
gem install pdf-writer
Debian
apt-get install libopenssl-ruby /etc/init.d/apache2 restart
Centos
In file /home/mor/controllers/callc_controller.rb
Comment line:
#require 'smtp_tls'
Restart Apache. If MOR GUI starts to work - that means your ruby does not support SMTP. Either ruby should be recompiled or appropriate package should be installed.
LoadError (Expected /home/mor/app/controllers/stats_controller.rb to define StatsController)
Execute:
gem install pdf-writer -y --no-rdoc --no-ri
rrno::EACCES (Permission denied - /tmp/mor_debug.txt)
Login to bash and execute:
chmod 777 tmp
NoMethodError (undefined method `in_place_edit_for' for CallcController:Class)
To fix this you need to execute:
gem install rails -v=1.2.6
then go to /home/mor/config/environment.rb
and add line:
RAILS_GEM_VERSION = '1.2.6'
save and restart apache – it should work.
MOR code will be fixed to be Rails 2.0 compatible.
FCGI info is shown in text format
If you see something like this:
#!/usr/bin/ruby # # You may specify the path to the FastCGI crash log (a log of unhandled # exceptions which forced the FastCGI instance to exit, great for debugging) # and the number of requests to process before running garbage collection. # # By default, the FastCGI crash log is RAILS_ROOT/log/fastcgi.crash.log # and the GC period is nil (turned off). A reasonable number of requests # could range from 10-100 depending on the memory footprint of your app. # # Example: # # Default log path, normal GC behavior. # RailsFCGIHandler.process! # # # Default log path, 50 requests between GC. # RailsFCGIHandler.process! nil, 50 # # # Custom log path, normal GC behavior. # RailsFCGIHandler.process! '/var/log/myapp_fcgi_crash.log' # require File.dirname(__FILE__) + "/../config/environment" require 'fcgi_handler' RailsFCGIHandler.process!
That means mod_fcgid is not installed for Apache.
Errno::EACCES (Permission denied - /tmp/mor_cf_xxxx or /var/spool/asterisk/outgoing/mor_cf_xxxx)
Bad permissions on /var/spool/asterisk/outgoing/
Fix:
chmod 777 /var/spool/asterisk/outgoing
Error sending email or when user registers
ActiveRecord::RecordNotFound (Couldn't find User with ID=0)
Execute to DB:
UPDATE users SET id = 0 WHERE username = 'admin';
Interlaced PNG images are not currently supported
This happens when generating PDF Invoice. Make sure your PNG image is not interlaced and does not have transparency. Also you can save your logo as JPG.
No route matches "/" with {:method=>:get}
Reason: MOR GUI files are not copied to /home/mor
Solution:
cp -r /usr/src/mor/gui/* /home/mor/
uninitialized constant Gem::GemRunner
In file /usr/bin/gem add line:
require 'rubygems/gem_runner'
Errno::EXDEV (Invalid cross-device link)
This is old error - prior MOR PRO 0.6.
/home/app/mor/controllers/functions_controller.rb
def create_call_file...
#create file
fout = File.open(tmp_file, "w")
fout.puts cf
fout.close
#activate file
File.rename(tmp_file, spool_file)
change to:
#create file
fout = File.open(spool_file, "w")
fout.puts cf
fout.close
#activate file
#File.rename(tmp_file, spool_file)
Restart Apache.
Folder content is shown
Disable SELinux
/bin/cp -r /usr/src/mor/centos/selinux/config /etc/selinux/ echo 0 >/selinux/enforce
Also make sure apache configuration file describes mor folder and AllowOverwrite=All where necessary.
No such file or directory - /tmp/mysql.sock
Make symlink from original mysql.sock (found in /etc/mysql/my.cnf or /etc/my.cnf) to /tmp/mysql.sock
ln -s /var/lib/mysql/mysql.sock /tmp/mysql.sock
NoMethodError (undefined method `exchange_rate' for nil:NilClass)
Make sure you have all currencies for tariffs.
Example: if you have tariff in USD, but do not have USD in Currencies window - you will get this error. Create USD in Currencies window.
TypeError (PNG alpha channel transparency is not supported; only palette transparency is supported.)
Save your logo without transparency.
ActiveRecord::StatementInvalid (Mysql::Error: Got a packet bigger than 'max_allowed_packet' bytes:
In /etc/mysql/my.cnf enter bigger value for max_allowed_packet e.g.
max_allowed_packet = 64Mb
Reference: http://dev.mysql.com/doc/refman/5.0/en/packet-too-large.html
Do not forget to restart MySQL service:
/etc/init.d/mysqld restart
Ruby Cairo bindings version 1.0.0.beta is too low. At least 1.5 is required
cd /usr/src wget http://cairographics.org/releases/rcairo-1.6.2.tar.gz tar xzvf rcairo-1.6.2.tar.gz cd rcairo-1.6.2 ruby extconf.rb make make install
Restart Apache.
uninitialized constant PDF::Wrapper::Gdk
Debian:
apt-get -y install libgdk-pixbuf2-ruby libglib2-ruby libgtk2-ruby libgtk2.0-0 libgtk2.0-common
Centos/Fedora:
yum install gtk+ glib gdk-pixbuf yum install ruby-gtk2
Restart Apache.
undefined method `set_source_pixbuf' for #<Cairo
This error shows, that you have new Cairo installation and MOR (RCairo) does not support newest image placing in PDF
cd /usr/lib/ruby/gems/1.8/gems/pdf-wrapper-0.1.0/lib/pdf/wrapper/
Open file images.rb
and comment 140 and 141 lines:
#@context.set_source_pixbuf(pixbuf, 0, 0) #@context.paint
Restart Apache.
Your PDF will not support images until pdf-wrapper will be upgraded by its developers (http://github.com/yob/pdf-wrapper/tree/master/lib/pdf/)
More info:
http://www.gtkmm.org/docs/gtkmm-2.4/docs/reference/html/deprecated.html http://www.gtkmm.org/docs/gtkmm-2.4/docs/reference/html/namespaceGdk_1_1Cairo.html#ef7409ee62dfeab51ed980ca429b93e1
Errno::ECONNREFUSED (Connection refused - connect(2)): /lib/rami.rb:380:in `initialize'
Check settings in /etc/asterisk/manager.conf, the end of this file should look like this:
[mor]
secret = morsecret
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config
write = system,call,log,verbose,command,agent,user,config
Attention, these settings are valid only if the asterisk server and MOR gui are in the same server. If they are on a different servers you should edit these settings according to your needs.
Restart asterisk
Then check settings in your GUI: SETUP - Settings - AMI Interface.
