Difference between revisions of "Call hangs after 60 seconds"
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= PROBLEM = | = PROBLEM = | ||
Call hangs after 60 seconds | |||
= SOLUTION = | = SOLUTION = | ||
Check SIP trace of call in [[Call Info]] page and find out who first sends BYE packet. | |||
If it is Provider - then contact provider for further investigation; | |||
If it is Originator - then check originating side equipment; | |||
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same [[Call Info]] page. | |||
Revision as of 08:51, 14 March 2016
PROBLEM
Call hangs after 60 seconds
SOLUTION
Check SIP trace of call in Call Info page and find out who first sends BYE packet.
If it is Provider - then contact provider for further investigation;
If it is Originator - then check originating side equipment;
If it is MOR who sends first BYE packets, then MOR call logs needs to be checked on same Call Info page.
