Call Routing by priority (Manual LCR)

From Kolmisoft Wiki
Revision as of 13:00, 15 May 2010 by Admin (talk | contribs)
Jump to navigationJump to search

Call Routing by priority means that a call is routed by a predetermined order, not by the cheapest price for the destination.

This method of routing is used when it is known that a Provider provides better quality for some destinations, or for some other reason a call should go in some special order.

To set this feature, you need to set the type of priority in LCR:

Lcr by priority1.png


You can go to Providers and click on Change Order to change the order of Providers for this LCR:

Lcr by priority2.png


Now you can Drag&Drop Providers to change their order:

Lcr by priority3.png


This video demonstrates how to do that.


Click Back when you are finished. Assign this LCR to users and route calls manually.