Balance troubleshooting

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Revision as of 13:49, 15 September 2009 by Admin (talk | contribs) (New page: Guide how to troubleshoot balance. * Write down current user balance, type(postpaid/prepaid) * Write down all payments user made * Check actions for this user to check how his balance was...)
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Guide how to troubleshoot balance.

  • Write down current user balance, type(postpaid/prepaid)
  • Write down all payments user made
  • Check actions for this user to check how his balance was changed in GUI
  • Check if user has any Subscriptions
  • Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible
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