Balance troubleshooting

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Guide how to troubleshoot balance.



[edit] Data collection

  1. Write down current user balance, type(postpaid/prepaid)
  2. Write down all payments user made
  3. Check actions for this user to check how his balance was changed in GUI
  4. Check if user has any Subscriptions
  5. Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible or if you can't find anything try "User's data retrieved: id: X" where X is your user ID.
  6. Check how balance changed over time to find the exact moment when balance changed.



[edit] Data analysis

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