Difference between revisions of "Balance troubleshooting"

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Guide how to troubleshoot balance.
Guide how to troubleshoot balance.
= Data collection =


# Write down current user balance, type(postpaid/prepaid)
# Write down current user balance, type(postpaid/prepaid)
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# Check if user has any Subscriptions
# Check if user has any Subscriptions
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible
= Data analysis =
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Revision as of 14:39, 15 September 2009

Guide how to troubleshoot balance.

Data collection

  1. Write down current user balance, type(postpaid/prepaid)
  2. Write down all payments user made
  3. Check actions for this user to check how his balance was changed in GUI
  4. Check if user has any Subscriptions
  5. Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible

Data analysis

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