Difference between revisions of "Balance troubleshooting"
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(New page: Guide how to troubleshoot balance. * Write down current user balance, type(postpaid/prepaid) * Write down all payments user made * Check actions for this user to check how his balance was...) |
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Guide how to troubleshoot balance. | Guide how to troubleshoot balance. | ||
# Write down current user balance, type(postpaid/prepaid) | |||
# Write down all payments user made | |||
# Check actions for this user to check how his balance was changed in GUI | |||
# Check if user has any Subscriptions | |||
# Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible | |||
Revision as of 13:50, 15 September 2009
Guide how to troubleshoot balance.
- Write down current user balance, type(postpaid/prepaid)
- Write down all payments user made
- Check actions for this user to check how his balance was changed in GUI
- Check if user has any Subscriptions
- Get (grep) all lines from Asterisk log file similar to: "User's data retrieved: id: 2, lcr_id: 2, balance: 184.246752, froze" where balance is visible
