Difference between revisions of "224 Provider skipped because his rate is higher then users rate"

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  [[Image:audio.png]] SYSTEM ERROR. CODE 224. Provider skipped because his rate his higher when user rate.  
  [[Image:audio.png]] SYSTEM ERROR. CODE 224. Provider skipped because his rate is higher than the user's rate.  
  System saves system owner from taking loss from such call when self cost is higher when sell price.  
  The system saves the system owner from taking a loss from a call when the sell cost is higher than the sell price.  
  Call Tracing is best tool to troubleshoot this problem. For more info consult online manual at wiki.kolmisoft.com
  Call Tracing is the best tool to troubleshoot this problem. For more information, consult theonline manual at wiki.kolmisoft.com


The solutions are:
The solutions are:


  1) make rate for that destination higher in user tariff.
  1) make the rate for that destination higher in the user tariff.
  2) reduce rate in provider tariff.
  2) reduce the rate in the provider tariff.
  3) allow call loss for user.
  3) allow a call loss for the user.




To work with rates and see where is the problem exactly use [[Call Tracing]].


Users' rate for call is lower then Providers'.
By default, when a user's rate for a call is lower than the provider's, MOR does not allow the provider to take a loss.


MOR does not allow to take loss by default.
To allow such a call, you should change the [[Allow loss calls]] setting for the user.
 
To allow such call you should change [[Allow loss calls]] setting for user.




Latest revision as of 15:22, 31 October 2011

Audio.png SYSTEM ERROR. CODE 224. Provider skipped because his rate is higher than the user's rate. 
The system saves the system owner from taking a loss from a call when the sell cost is higher than the sell price. 
Call Tracing is the best tool to troubleshoot this problem. For more information, consult theonline manual at wiki.kolmisoft.com

The solutions are: 

1) make the rate for that destination higher in the user tariff.
2) reduce the rate in the provider tariff.
3) allow a call loss for the user.


To work with rates and see where is the problem exactly use Call Tracing.

By default, when a user's rate for a call is lower than the provider's, MOR does not allow the provider to take a loss.

To allow such a call, you should change the Allow loss calls setting for the user.




See also:

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