Difference between revisions of "Realtime Stats"

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(New page: Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day. You can find Realtime in '''STATISTICS – Various – Realtime''': P...)
 
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Realtime is used in Call Center in big screen on the wall to show agents their current performance during work-day.
Realtime is used in big screens on  in Call Center walls[[Image:Example.jpg]] to show agents their current performance during the working day.


You can find Realtime in '''STATISTICS – Various – Realtime''':
You can find Realtime in '''STATISTICS – Various – Realtime''':




Press on [[Image:icon_calls.png]] '''Most called users'''
Click the  [[Image:icon_calls.png]] '''Most called users''' icon.


Realtime window updates every 60 seconds. In it you see all users with their stats:
The Realtime window updates every 60 seconds. In it, you see all users with their stats:


[[Image:realtime_stats.png]]
[[Image:realtime_stats.png]]
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=== How to view user's stats in Realtime Stats ===
=== How to view user's stats in Realtime Stats ===


* Add user to some Group
* Add the user to a Group.
* Go to: '''MANAGEMENT - <Group Name> - Member Stats'''
* Go to: '''MANAGEMENT - <Group Name> - Member Stats'''.
* Check Show in '''Realtime Stats'''
* Check '''Show''' in '''Realtime Stats'''.




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=== Realtime Stats Usage ===
=== Realtime Stats Usage ===


This window can be shown on big LCD screen for Call Center agents to check their performance as seen in photo in one Call Center in Lithuania:
This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo of a Call Center in Lithuania:




[[Image:realtime_stats_tv.png]]
[[Image:realtime_stats_tv.png]]

Revision as of 07:11, 23 May 2010

Realtime is used in big screens on in Call Center wallsFile:Example.jpg to show agents their current performance during the working day.

You can find Realtime in STATISTICS – Various – Realtime:


Click the Icon calls.png Most called users icon.

The Realtime window updates every 60 seconds. In it, you see all users with their stats:

Realtime stats.png


How to view user's stats in Realtime Stats

  • Add the user to a Group.
  • Go to: MANAGEMENT - <Group Name> - Member Stats.
  • Check Show in Realtime Stats.


Realtime Stats Usage

This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo of a Call Center in Lithuania:


Realtime stats tv.png