IVR is not working

Troubleshooting

Make sure /etc/asterisk/asterisk.conf has

execincludes = yes

Make sure /etc/asterisk/extensions_mor.conf has

#include extensions_mor_ivr.conf

Make sure /etc/asterisk/extensions_mor_ivr.conf has

#exec /usr/local/mor/mor_ast_generate_ivr

Run /usr/local/mor/mor_ast_generate_ivr

Output for Asterisk should look like:

[ivr_block1]
switch => Realtime/ivr_block1@extensions
...
...

If it is not @extensions, but @realtime_ext then it means old Asterisk 1.4 compatible script is used and we need to upgrade it to support Asterisk 1.8 (@extensions):

You will get such error with Asterisk 1.4 configuration for Asterisk 1.8:

Channel 'Local/...' sent into invalid extension 's' in context 'ivr_block...', but no invalid handler

Fix:

cd /usr/src/mor/sh_scripts/asterisk/scripts
./install.sh

Reload Asterisk:

asterisk -vrx "reload"

Retest.

See more

• I have a problem with IVR