Why call was not routed through other provider/trunk?

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Revision as of 11:39, 16 February 2009 by Mindaugas (talk | contribs) (New page: If you see that call was not routed through second (third/fourth/...) Provider/Trunk then do following steps: 1. Check '''Call Tracing''' - it is possible that other Providers can't handl...)
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If you see that call was not routed through second (third/fourth/...) Provider/Trunk then do following steps:

1. Check Call Tracing - it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc)

2. Check STATISTICS - Calls - Last Calls - check Hangup Cause for you failed call. If it is NO ANSWER or BUSY then MOR does not route call to next Provider. More details here.

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