Why call was not routed through other provider/trunk?
From Kolmisoft Wiki
Jump to navigationJump to search
If you see that call was not routed through second (third/fourth/...) Provider/Trunk then do following steps:
1. Check Call Tracing - it is possible that other Providers can't handle the call (no rates, not configured properly, not assigned to LCR, etc)
2. Check STATISTICS - Calls - Last Calls - check Hangup Cause for you failed call. If it is NO ANSWER or BUSY then MOR does not route call to next Provider. More details here.
