Difference between revisions of "Troubleshooting RINGING"

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Notice:
Notice:


If from the provider side no SIP 180 Ringing is received - this means no ringing
If from the provider side no SIP 180 Ringing is received - this means no ringing is generated.


is generated. MOR Billing does not influence this in any way. Because MOR Billing is not
MOR Billing does not influence this in any way. Because MOR Billing is not


generating ringing at all - it just passes it on if it receives it.
generating ringing at all - it just passes it on if it receives it.
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<br><br>
<br><br>
= See also =
= See also =
* http://www.ietf.org/rfc/rfc3960.txt
* http://www.ciscopress.com/articles/article.asp?p=664148
* http://www.mailfunnel.org/asterisk-users@lists.digium.com/2006-08/msg01260.html
* http://www.mailfunnel.org/asterisk-users@lists.digium.com/2006-08/msg01260.html
* [[Fake Ring]]
* [[Fake Ring]]
* [[I have a problem with Calls]]
* [[I have a problem with Calls]]

Revision as of 15:09, 29 April 2012

If user complains that he does not hear ringing on his device when call is in progress:

1. Do NOT use IAX2 - switch to SIP

2. Configure your phone with same settings as your users and dial same number

If you can hear ringing - advice user to change its device
More detailed troubleshooting:
1. Make call from your Device - get sip debug
2. Make call from User's Device - get sip debug
3. Compare debugs, if packets are the same - problem is in User's Device
4. Send sip debugs with comments to the Client and advice to change User's Device

3. Enable sip debug and full log and look for similar message:

<--- SIP read from 193.138.191.205:64439 --->
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 82.19.82.11:5060;branch=z9hG4bK78d3ff31;rport
From: "37068111854" <sip:37068111854@82.19.82.11>;tag=as1f2d0c9d
To: <sip:281@193.138.191.205:5060>;tag=as1f2d0c9d
Contact: <sip:281@193.138.191.205:5060>
Call-ID: 03f6271f1cac11c45d6d47e67245f804@82.19.82.11
CSeq: 102 INVITE
User-Agent: X-PRO build 1082
Content-Length: 0

If such message exists that means that callee responds properly and problem is at the other end.

4. If you are dialing over some Provider to DID in MOR and get no ringing, try to change Provider. If it works - that means problems is with Provider #1.

5. Use Fake Ring as last resort

Notice:

If from the provider side no SIP 180 Ringing is received - this means no ringing is generated.

MOR Billing does not influence this in any way. Because MOR Billing is not

generating ringing at all - it just passes it on if it receives it.

The provider for different numbers/destinations can use different routes - this means one route

can be good quality and you have ringing, another one has bad route and no ringing is generated.



See also