Difference between revisions of "Ticket System"

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Kolmisoft own Client Support System.
Kolmisoft Client Support System.


Written for own needs.
It can be reached at http://support.kolmisoft.com


Not release yet. We have plans to release it as Open Source GPL. No date is set when exactly.
Access is granted for Kolmisoft clients only.


It is not integrated with MOR yet.
System capabilities:
 
* Ticket based problem logging
** Different priorities for tickets
* Multi-level user system
** Admin
** Engineer
** Client
* Email notification
* Stats
* Support plans
 
<br><br>
=Multiple client accounts=
 
Login as usual to the support system:
 
[[File:CRM_login.png]]
 
Go to contacts and press on '''Add new contact''':
 
[[File:Crm_contacts.png]]
 
[[File:Crm_add_new_contact.png]]
 
Fill in the contact details, check Login Access, fill in the login details, and save them:
 
[[File:Crm_new_contact_details.png]]
 
A new account is created:
 
[[File:Crm_new_contact_created.png]]
 
Logout out of the system and then log in to the support system as a new contact:
 
[[File:CRM_login_new_acc.png]]
 
The page will indicate that a new contact is connected:
 
[[File:Crm_start_page_new_acc.png]]
 
Now it is visible which account commented.
 
[[File:Crm_new_acc_commented.png]]
 
All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.
<br><br>
----
<br><br>
 
* [[Create new Ticket in Ticket System]]
* [[Write comment to the Ticket]]

Latest revision as of 07:04, 18 April 2024

Kolmisoft Client Support System.

It can be reached at http://support.kolmisoft.com

Access is granted for Kolmisoft clients only.

System capabilities:

  • Ticket based problem logging
    • Different priorities for tickets
  • Multi-level user system
    • Admin
    • Engineer
    • Client
  • Email notification
  • Stats
  • Support plans



Multiple client accounts

Login as usual to the support system:

CRM login.png

Go to contacts and press on Add new contact:

Crm contacts.png

Crm add new contact.png

Fill in the contact details, check Login Access, fill in the login details, and save them:

Crm new contact details.png

A new account is created:

Crm new contact created.png

Logout out of the system and then log in to the support system as a new contact:

CRM login new acc.png

The page will indicate that a new contact is connected:

Crm start page new acc.png

Now it is visible which account commented.

Crm new acc commented.png

All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.