Support

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Revision as of 11:28, 30 October 2009 by Admin (talk | contribs)
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In what order tickets are solved

Reaction time Priority Support Plan Forum Support System Email IM(Skype/MSN/ICQ) Phone FULL SERVICE*
0-1h High Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-1h Medium Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-1h Low Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-3h High Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-3h Medium Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-3h Low Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h High Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-6h Medium Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-6h Low Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h High Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-12h Medium Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-12h Low Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
- All None (with license) Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png
- All FREE Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png


Hours are Working hours, which are from 9.00 - 18.00 GMT+2.



What is not included into GOLD/SILVER/BRONZE support

  • Testing customers settings - we only show how to do that yourself.




* FULL SERVICE - everything included - Icon platinum sp.png PLATINUM

Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.

  • iptables firewall configuration is included on MOR server(s), all other kind of firewalls - not included