Difference between revisions of "Support"

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| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-48h || High || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-48h || All || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-48h || Medium || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
| 0-48h || All || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-
| 0-48h || Low || None (with license) || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-
| 0-48h || High || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-
| 0-48h || Medium || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-
| 0-48h || Low || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
|}
|}

Revision as of 09:18, 5 October 2009

In what order tickets are solved

Reaction time Priority Support Plan [Forum] Support System Email IM(Skype/MSN/ICQ) Phone FULL SERVICE*
0-2h High Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-2h Medium Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-2h Low Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-6h High Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h Medium Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h Low Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-12h High Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h Medium Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h Low Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-24h High Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-24h Medium Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-24h Low Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-48h All None (with license) Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png
0-48h All FREE Icon check.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png Icon cross.png


* FULL SERVICE - Dedicated for companies who want to transfer all MOR/ATA/IP Phones configuration, system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employer to work with MOR and VoIP issues.