Difference between revisions of "Support"

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| 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
| 0-2h || Low || [[Image:icon_platinum_sp.png]] PLATINUM || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]
|-  
|-  
| 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-6h || High || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-6h || Medium || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-6h || Low || [[Image:icon_gold_sp.png]] GOLD || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-12h || High || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-12h || Medium || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-  
|-  
| 0-12h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||  
| 0-12h || Low || [[Image:icon_silver_sp.png]] SILVER || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||  [[Image:icon_cross.png]]
|-
|-
| 0-24h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||
| 0-24h || High || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-24h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||
| 0-24h || Medium || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||
| 0-24h || Low || [[Image:icon_bronze_sp.png]] BRONZE || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] ||[[Image:icon_cross.png]] ||  [[Image:icon_cross.png]] || [[Image:icon_cross.png]]
|-  
|-  
| 0-48h || High || None (with license)
| 0-48h || High || None (with license)

Revision as of 08:42, 5 October 2009

In what order tickets are solved

Reaction time Priority Plan Forum Support System Email IM(Skype/MSN/ICQ) Phone FULL SERVICE
0-2h High Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-2h Medium Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-2h Low Icon platinum sp.png PLATINUM Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png
0-6h High Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h Medium Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-6h Low Icon gold sp.png GOLD Icon check.png Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png
0-12h High Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h Medium Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-12h Low Icon silver sp.png SILVER Icon check.png Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png
0-24h High Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-24h Medium Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-24h Low Icon bronze sp.png BRONZE Icon check.png Icon check.png Icon check.png Icon cross.png Icon cross.png Icon cross.png
0-48h High None (with license)
0-48h Medium None (with license)
0-48h Low None (with license)
0-48h High FREE
0-48h Medium FREE
0-48h Low FREE