Recordings Addon
Recordings
It is possible to record selected users' calls for monitoring purposes.
Recordings are NOT available in calls between 2 SIP devices in MOR.
In order to use Recording, you have to set up which users' calls you want to record.
Go to SETTINGS –> Users –> Recordings and you will see this window:
Here you can check the Record? field for the users you want to record. Click Change at the bottom for the changes to take effect.
You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this:
Sound format
Recordings are saved into mp3 format. 1mb can save around 4min of recordings.
Limitations
- Currently it is not possible to record calls for a device that is accessed from IVR. If a call goes like this: IVR -> Device, and the device has the option to record calls for this device, these calls will not be recorded.
Record not answered calls
Starting from MOR version 12 it is possible to record not answered calls.
In order to enable this functionality few changes a needed:
1) Edit /etc/asterisk/mor.conf
vi /etc/asterisk/mor.conf
and set record_not_answered_calls = 1
This option record_not_answered_calls - save audio to the file while the channel is not answered (not bridged), default 0 (by default records only answered calls).
2) Option Show recordings with zero billsec should be enabled in GUI.
To enable it go to SETTINGS => Setup => Visual => Option Show recordings with zero billsec should be activated.
Now system records not answered calls for all users which are using recording functionality.
Recordings are located in SETTINGS –> Users –> Recordings.
In recording list you will be able to see recordings without duration.
Such calls were not answered but recorded.
Recordings Addon
To extend Recordings functionality, a Recordings Addon is available. It allows more advanced functions with recordings.
See also:
