Difference between revisions of "Recordings Addon"
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Recordings are saved into mp3 format. 1mb can save around 4min of recordings. | Recordings are saved into mp3 format. 1mb can save around 4min of recordings. | ||
== Limitations == | |||
* Currently it is not possible to record calls for device which is accessed from IVR. E.g. if calls goes like this: IVR -> Device, and device has option to record calls for this device - these calls will not be recorded. | |||
Revision as of 07:54, 5 October 2009
It is possible to record selected users' calls for monitoring purposes.
In order to use Recording you have to setup which users' calls you want to record.
Go to SETTINGS – Users – Recordings and you will see such window:
Here you can check Record? field for the users you want to record and press Change at the bottom for the changes to take effect.
You can view/listen/download/delete these recorded calls by selecting Show in the Recordings window. You will see something like this:
Sound format
Recordings are saved into mp3 format. 1mb can save around 4min of recordings.
Limitations
- Currently it is not possible to record calls for device which is accessed from IVR. E.g. if calls goes like this: IVR -> Device, and device has option to record calls for this device - these calls will not be recorded.
Recordings Addon
To extend Recordings functionality Recordings Addon is available. It allows more advanced functions with recordings.
See also:
