Difference between revisions of "Provider Deviations"

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(Created page with '=What is a Provider Deviation?= Provider Deviation is a Provider quality measure used by MOR. It indicates how much each active Provider in an LCR deviates from a specific refere…')
 
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*'''Report to''' - a User that receives a warning Email (must have a valid email address).
*'''Report to''' - a User that receives a warning Email (must have a valid email address).
*'''Email''' - Email Template to be sent. '''Note''': the following parameters can be used in this Template: '''lcr_name''', '''provider_name''' (main Provider), '''asr_deviation''', '''acd_deviation''' (tolerated ASR and ACD deviations).
*'''Email''' - Email Template to be sent. '''Note''': the following parameters can be used in this Template: '''lcr_name''', '''provider_name''' (main Provider), '''asr_deviation''', '''acd_deviation''' (tolerated ASR and ACD deviations).
==Observing deviations==

Revision as of 14:41, 30 May 2017

What is a Provider Deviation?

Provider Deviation is a Provider quality measure used by MOR. It indicates how much each active Provider in an LCR deviates from a specific reference Provider in the same LCR. This deviations is computed for ACD and ASR values and is measured in percent.

Provider Deviation Observers

Since X10 MOR offers a tool for periodically monitoring Provider Quality Deviations. The tool is named Provider Deviation Observers. The functionality can be used by the System Admin and comes with a Monitorings Addon. Provider Deviation Observers is found in the System Admin's menu under ADDONS -> Monitorings -> Provider Deviations.

MOR LCR Observer menu.png

Creating a new Observer

In a Provider Observers list it is possible to create a new Observer, edit an existing one, and check a current deviation status (the bar chart icon). The list table indicates an Observer ID, an observed LCR, a reference Provider, tolerated ASR and ACD deviations together with options for managing how often this deviation check is run.

MOR LCR Observer list.png

A new Observer is created by clickg the Add new Provider Deviation Observer link and filling in the information in a newly opened form:

MOR LCR Observer new.png

Form requires the following data:

  • LCR - an LCR which is observed. Can only be chosen when the order is by percent.
  • Provider - a reference or main Provider which all the other Providers are compared to. Can only be selected from a chosen LCR and must be active and non-hidden.
  • ASR/ACD deviation - how many percent to the descending direction the deviation from the reference Provider is allowed. Note: only non-negative values are allowed.
  • Check every - how often the deviation check is run (every n-th minute). Note: only positive values are allowed.
  • Check last - how many minutes ago from now the ASR and ACD values are computed for. Note: only positive values are allowed.
  • Report to - a User that receives a warning Email (must have a valid email address).
  • Email - Email Template to be sent. Note: the following parameters can be used in this Template: lcr_name, provider_name (main Provider), asr_deviation, acd_deviation (tolerated ASR and ACD deviations).

Observing deviations